Questions 1-5 refer to the following letter and e-mail message. 

June 3, 2006

Suzanne Rogers

Ultra-Ergonomic Furniture

Sales and Shipping Department

Suite 58, 107 Morris Circle

Moorabbin, Victoria 3206

Dear Ms. Rogers,

As I’m sure you are aware, our company has been organizing conventions, festivals, and other large corporate events for the last fifteen years, and in fact we are leaders in the field. We have relied on Ultra-Ergonomic Furniture for purchase and rental supplies of high-quality furniture for that entire period, and we’ve never had any cause for complaints with regard to your services.

I am writing to you personally to ask a special favor. We recently made an order with you company for the supply of rental furniture that includes chairs, tables, partitions, and lecterns for an auto show (see order no.11-35698A). Unfortunately, a serious error was made. In fact the exposition begins one week earlier than indicated on the order form. The starting date is actually July 7. I would appreciate it very much if you could try to do everything you can to ensure that our order be delivered to us on that date. Also, if possible, I’d like to add 20 Pop-up displays on top of our original order.

I realize that this is a big favor to ask, but on the basis of our long-term business relationship, I hope that you will be able to find a way.

I’m really sorry for any inconvenience. Please contact me soon.

Yours sincerely,
Michael RobinsonProperties Manager
Mrobinson@btc.com 

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From: srogers@uef.shipping.comSent: June 8, 2006
To: mrobinson@btc.comSubject: your request

Dear Mr. Robinson,

Thank you for your letter. I was surprised and of course concerned that you find yourself in this unfortunate situation. And of course I will do my best to help you. Your company has been one of our best clients since we began operation in 1978.

Anyway, I personally look a trip down to our warehouse this morning to have a closer look at our stock to see if we have all the things you need for your convention – which I believe is from July 7 to July 14. I am happy to say that we will be able to provide you with everything you originally requested. However, as for the additional request you made, it won’t be possible because we have already rented them out to another client during that week.

My suggestion is that you come down to my office to discuss other possibilities. I can take you down to our warehouse, and you can look at our inventory. So, please call me soon to arrange a time.

Anyway, I personally look a trip down to our warehouse this morning to have a closer look at our stock to see if we have all the things you need for your convention – which I believe is from July 7 to July 14. I am happy to say that we will be able to provide you with everything you originally requested. However, as for the additional request you made, it won’t be possible because we have already rented them out to another client during that week.

My suggestion is that you come down to my office to discuss other possibilities. I can take you down to our warehouse, and you can look at our inventory. So, please call me soon to arrange a time.

Question 1: Why did Mr Robinson write the letter?

Questions 6-10 refer to the following advertisement and e-mail message. 

Prestige Properties now AvailableFor discerning customers seeking unique propertie, The Hills Real Estate Agency is pleased to announce the availability of the following residences in the most upscale parts of our city:

Santa RosaThis beautiful Spanish-style mansion extends over a gently sloping half-acre block. Constructed during the boom period of the 1920s, it has retained many original architectural and historical features while the kitchen and bathrooms have been tastefully modernized. Stunning sandstone contrasts with green lawns and colorful flower gardens, with views of the ocean from the second floor. Call now, to arrange a viewing.

Warehouse ConversionIf you are seeking an open-plan style apartment located in the heart of the vibrant inner city that is quite and secure with a tranquil courtyard in its heart, this is the property for you. Truly a unique opportunity, this 3-bedroom, 2-bathroom, architect-designed conversion can offer tranquility and space for your artistic endeavors or can open up to be the perfect party house. Inspect now.

Victorian TerraceThey don’t come much more sophisticated than this 3-story Victorian terrace built in 1885. Located on a wide semi-circular street opposite elegant Victoria Park, the front garden and wide upper-level balcony are bathed in generous sunshine during the winter months while being protected from the wind. A rare opportunity for those who love combining comfortable living with elegant entertaining. A large living room adjoins a magnificent dining area served by a modern kitchen with plenty of bench-space. Three upstairs bedrooms, two with en-suite bathrooms, plus a guest bathroom on the ground floor, complete the picture.

For further information and arrange inspections (appointment only) please call our office at 965 2254 or 965 2255 or email at johnconnor@thehills.com* * * * * * * * * * * * * * * * * * * *

o: Johnconnor@thehills.comFrom: lisabrown@kyu.comSubject: Interested buyer

Dear Mr. Conner

I was very interested in your recent advertisement. I am seeking a residence that can accommodate an art studio and possibly hold private exhibitions for the work I do. One of the listed places sounds like it could be suitable for my needs. Therefore, I would like to meet with you soon to take a look at the place. Could you please let me know when a good time for you is? I am okay this week except for Wednesday evening. Please get back to  be as soon as possible.

Thank so much for your attention
Lisa Brown: 755-1207

Question 6: For whom is this advertisement most likely intended?