Question 1- 3 refer to the following e-mail
From: Good Travel Agency <service@goodtravel.com>
To: Rick Perlstein Rich@global.comDate: July 13

Dear Mr. Perlstein,
Thank you for choosing Good Travel Agency. We are pleased to do whatever we can to serve your travel needs. You have booked travel package to Tokyo, scheduled from August 1 – August 5. Your package includes business class airfare, accommodation and a city tour. Attached is Good Travel Agency’s Essential Checklist, which will help you arrange your trip.

In order to purchase your flight ticket, we need a deposit of $500 by June 15, with full payment for the package being made by July 18. Your complete itinerary and tour guide to the region will be mailed to you as soon as the payment is completed. If you need to make any changes, you can do so at www.goodtravel.com using your account ID. A full refund will be provided if the trip is cancelled 10 days before the scheduled departure date.
Please let us know if you have any questions or concerns.
Sincerely,
Tim Arango
Client Services.

Question 1: Why did Mr. Arango write Mr. Perlstein?

Question 4- 7 refer to the following announcement.
Announcement
A Talk by the World-Renowned Cellist Anita Gates
Date & Time: October 10 (Sat), 2:00 p.m. – 5:00 p.m.
Location: Royal Hotel, Conventional Hall A3

Anita Gates is a cellist, virtuoso, orchestral composer and winner of multiple Lincoln Awards, the National Medal of Arts and the Presidential medal of Arts. She received her bachelor’s degree from Grand University and was later given an honorary doctorate from the school. She has performed with most of the world’s major orchestras and her recordings and performances of Johann Sebastian Bach’s Cello Suites are particularly acclaimed.

She has been featured on soundtracks to various Hollywood films and recently collaborated with James Miller on the original score for the film Love in Sight. She has also recorded over 75 albums, 15 of which are Lincoln Award winners. Ms. Gates currently plays with her own Mediterranean Ensemble, whose goal is bring together musicians from countries all around the Mediterranean. Her record label is Ken Classical.
Ms. Gates is frequently featured in art journals and on radio and television talk shows. She has also appeared in a commercial for NAC cosmetics.
For more information, please call the Ministry of Culture at 454-9989 and speak to Amy Sutrisno.

Question 4: Why is this announcement being made?

Question 8- 12 refer to the following new article and e-mail
MILAN, Italy, August 15 – Tammy Willis, one of the biggest designer brands, is celebrating its record-breaking sales this month. Tammy Willis recently held a private party for celebrities and fashion designers at the headquarters in Milan, Italy. The surge in profit is largely credited to the newly recruited head designer, Mildred Duran, who applied innovative and bold styles to the largely traditional Tammy Willis dressed. Ever since Ms. Duran launched her dresses in high-end boutiques in Milan, profits at Tammy Willis have more than doubled. She was also awarded the 24^th Hess Designers Award, which is given to the most creative and revered fashion designer annually. Ms. Duran is expected to begin her next project on men’s wear this fall, and will introduce some new lines at an annual event in September.

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To: Mildred Duran <milDfashion@tamwil.com>
From: Carlos Keith <ckluvtw@tamwil.com>
Date: August 28
Subject: Annual charity fashion show

Dear Mildred,
Congratulations! I just finished reading an article about the increased profit. I had no idea we were that successful this summer. Thank you, Mildred, for increasing the company’s profits so much. It was brilliant of Tammy Willis to have you succeed her position as the head designer.

I am writing this e-mail to inform you that there is a small problem in preparing for our annual charity fashion show, which is scheduled for September. This year, funds from ticket sales will be donated to “Save Africa”. The venue you requested for the fashion show, Hotel Fiesta, is unfortunately unavailable because someone has already booked it. Thus, we need to find somewhere else to host the show. I have attached pictures of other suitable places, including Romana Plaza, for you to take a look at. Please let me know your choice of venue and e-mail me back by September 2. See you at the fashion show next month!
Sincerely,
Carlos Keith
Director of Public Relations
Tammy Willis

Question 8: What is the topic of the news article?