Question 1- 3 refer to the following memo.
From: Kate Sutherland, marketing director
To: Promotion team staff
Date: October 14^thRe: The launch of new air fresheners

I would like to express my sincere gratitude to everyone for their hard work during the last week’s promotional program, which began on October 3 and ended on October 10. The promotional program distributed complimentary cans of air fresheners and 10% discount coupons for our products, valid until November 14^th, to potential consumers in exchange for their participation in our survey. The survey consisted of 15 feedback questions for each of our new scents: Luscious Lilac, Fresh Freesia, and Sweet Sensation.

The following points summarize typical consumer opinions:

• Most of the customers evaluated Fresh Freesia as two week. They felt that the fragrance evaporated within an hour and recommended that we add more durability to the scent.
• Many customers rated that product designs as attractive.
• The most popular scent was Sweet Sensation and the least was Luscious Lilac.

We will be holding a meeting to talk over the survey result, more specifically on improving the Fresh Freesia. The specific time and place for the meeting will be made known by my secretary soon.

Question 1: Why was this memo written?

Question 4- 7 refer to the following memo.
MEMORANDUM
Date: April 15
To: Kent City citizens
From: Kent City Central Train System
Subject: Central Train railroad construction

We wanted to alert you to the fact that the construction of a new railroad in Kent City will begin in early May. In an effort to meet the region’s increasing transportation and environmental needs, we are planning to extend the railroad to the suburbs. The project is scheduled to be completed in late July and alternative transportation will be provided during the construction period.

We want to apologize in advance for any inconvenience the construction may cause. Indeed, we value the safety and satisfaction of all our citizens in Kent City, so every effort will be made to minimize any inconveniences and disruption. Kent City Central Train System is always committed to improving Kent City’s air quality and encouraging people to use public transportation whenever possible.

If you have any questions or want to address any inconveniences, please contact the Central Train System project office (ext. 4544, project@centraltrain.com). We greatly appreciate your patience as we continue to enhance our city’s train system.

Question 4: What is the purpose of the memo?

Question 8- 12 refer to the following notice and e-mail.
Temporary service Outage
Due to recent hurricane damage, Thomas Electricity suffered a power outage and a loss of cable lines. Although our engineers and technicians are working hard to recover from the damage and secure the cable lines, we can’t guarantee an exact date for full services in the near future because of severe weather disturbances. If you reside in an affected region, you may file a damage compensation form and return it to us.
Damage compensation forms should include the person’s full name, current address, and bank account number. Please include an e-mail address and telephone number as well so that we can contact your immediately. Our address is Thomas Electricity, 26th Street, Dallas, TX 80001.
Note that the damage claim process will take more than two weeks to proceed due to the high volume of forms. Thank you in advance for your patience.
****************************************************
To: Julia Madison jmadison1@gmail.com
From: Allen Peterson masterte@thomaselec.com
Date: September 11
Subject: Compensation program process
Dear Ms. Madison,
Thank you for sending your compensation form to Thomas Electricity. We’re sorry for any inconvenience the natural disaster has caused.
We checked your form entirely, but we found a few missing parts that need to be filled out before we proceed any further. We would like to assist you to fill out the missing parts by phone so that you will get your compensation in a timely manner.
According to our work schedule, our assistant is available to call you this coming Tuesday between 1:00 and 2:00 or on Thursday between 2:00 and 3:00. If those times are not suitable for you, we can arrange a new time next week. Please let us know of your availability. Once everything is settled, we will proceed with your claim as soon as possible.
Thank you for your patience.
Sincerely,
Allen Peterson, Associate Manager
Thomas Electricity
Question 8: What in implied about Thomas Electricity?