Questions 1-3 refer to the following letter. 

Gladson Appliances

1608 Myers Avenue

New York, NY 10091

Dear Sir/Madam:

A few days ago, I purchased a GD 34000, Gladson’s lastest model clothes dryer. I have tried to use it many times, but for some reason it keeps shutting off before the clothes are dry.

A first, I thought that I (1)……………………………… a mistake, so I read the instructions carefully and followed all the steps. But the result was same, so I visited the store I purchased it. A clerk informed me that the problem was most likely due to a manufacturing error. He (2)………………………………….mentioned that Gladson provides free maintenance on any item within three  months from the date of purchase.

I have enclosed a (3)…………………………………. of my receipt as proof of purchase. I would appreciate your prompt reply in this matter. I can be reached at 709-4356.

Sincerely yours,

Diane Seymour

Question 1:

Questions 4-6 refer to the following notice. 

Do you want to cook better?

Whether your dream of being the head chef of a five star hotel, or simply want to make something delicious for your family members and (4)…………………………………. them enjoy it, Gourmet Star Cooking Institute can help.

With more than twenty courses, you can choose any course that suits your needs. (5)………………………………. courses are led by certified cooks who have more than 10 years of experience in the food industry. Our courses begin on the first Monday of each  month. You can register by phoning us at 501-9090. We look forward to (6)……………………………… with you soon.

Question 4:

Questions 7-9 refer to the following  letter. 

Ulf Holm

418 Emery Avenue, Unit 6B

Calgary, AB T1F 1L6

Dear Mr. Holm,

As Director of the Lancaster Fitness Center, I would like to thank you for your recent (7)……………………………. in our three-month membership plan. We at Lancaster will do everything possible to help you reach your fitness goals.

(8)…………………………….. use of all equipment including running machines, execise bicycles and weights, your membership plan also includes a personal training session.

Based on the recommendations that were provided by your physician, I have asked Dale Byron, our most experienced trainer, to design an individual exercise program for you. This program (9)……………………………………… all your immediate fitness needs.

If you have any questions or would like to talk about your progress, please do not hesitate to approach Mr. Bryon or call our office. The number is one the back of your membership card.

Again, thank you for joining our center.

Sincerely,

Diane Estey, Director

Lancaster Fitness Center

Question 7:

Questions 10-12 refer to the following notice.

Attention All Tenants of Ranford Towers

Workers from the Dawson City Sanitation Department have recently reported finding recyclable materials (10)………………………………………….. plastic juice bottles and newspapers in the brown trash bin.

Please keep in mind that the brown bin is only for garbage, and all recyclable materials must be placed in the appropriate bins nearby.

Please note that, since garbage is hauled away early Tuesday morning, it is recommended that (11)……………………………………be placed in the bin on Monday night. The recycling truck comes every Thursday afternoon between 1:30 and 2:00.

If you have any questions about this, please speak to anyone at the front desk inside the main entrance. Your (12)…………………………………. is truly appreciated.

Sincerely,

The Management

Randford Towers

Question 10: