Questions 1-3 refer to the following letter. 

March 10

Mr. Larry Gilbert

Malcolmson Life Insurance

1509 Glendale Road

Miami, FL 30325

Dear Mr. Gilbert,

Last month, I received a notice from you informing me that I had overpaid my last insurance premium by $12. Apparently, the amount of my premium was lowered from $101 to $89 when I turned 40 years old. The notice also indicated that I could receive a check for $12 by signing an enclosed form (1)……………………………………. it.

A representative from Malcolmson phoned to let me know that everything would be (2)…………………………………… by the first of March, but I still have not received the funds. Do you know if the process has been completed or if the check is in the mail? I would really appreciate it (3)……………………………………………. you would call and update me on this situation.

Sincerely,

Anna Gomez

Question 1:

Questions 4-6 refer to the following information. 

Grants for Research

The National Environment Foundation supports research dedicated to wilderness (4)…………………………………… . Any individuals or organizations are welcome to submit their research proposals for consideration by April 30. The essential costs for the project should be (5)………………………………………….. .

A total of $700,000 is given out each year to five groups. A list of research projects that has been undertaken with the support of the National Environmental Foundation can be found on the foundation’s Web site at www.nationef.org, and any topic similar to those listed will not be considered. The recipients of the grants will be announced on May 31 on the foundation’s Web site, and the money will be (6)……………………………………… at a ceremony scheduled for June 5.

Question 4:

Questions 7-9 refer to the following email. 

From: Sachiko Nagata <sn8078@japanair.com>

To: Jenny Kim <jenny@japanair.com>

Subject: Airline Catering Conference

Date: October 23

Hello Jenny,

First of all, I would like to thank you for providing me with such good information about this conference. As per your (7)……………………………………………., I have been attending it since Monday and gained many valuable insights about how to improve our service for passengers.

I found the second day of the conference especially informative. They day’s session began with a speech by Nil Jordan, the president of the Asian Airline Association. (8)……………………………………………. his talk, we had a chance to sample different in-flight meals prepared by fourteen airline companies based in Asia.

Our division has been talking about developing better menu options for vegetarian passengers, and Tuesday’s event (9)………………………………………… me many fresh ideas. I am making a report on this subject and will submit it to you as soon as I get back to Tokyo on Friday.

Have a nice day.

Question 7:

Questions 10-12 refer to the following article. 

Lisbon, Portugal – Silva Shoes has announced plans to close several factories in North America over the next six months. The closures (10)……………………………………… plants in the United States as well as in Canada and Mexico.

Silva’s vice-president in charge of international operations, Jose Furtado, attributed the (11)………………………………………….. layoffs to a huge drop in sales over the past two years brought about by an increase in the number of competing companies. “Silva was once the most popular choice for shoes among consumers, but that is not the case anymore,” explained Furtado.

This will be the first closure the company has experienced since it was founded in 1979. It is uncertain yet (12)………………………………………….. exact factories will be closed, but the company is expected to release that information before the end of the month.

Question 10: