Questions 1 and 2 refer to the following advertisement and email.

SAVE THIS HOLIDAY SEASON!

For a limited time, the Regal Inn is offering its deluxe family suite for just $159,99-barely half our standard rate! Each unit is nicely appointed with two double beds and a separate living area that includes kitchen facilities and a dining table.

When you’d rather have someone else do the cooking for you, enjoy luxurious dining in one of our three award-winning restaurants, or have room service bring you a meal. And between meals, you can work up an appetite in one of our two heated indoor pools or fully-equipped workout room. To make a reservation, call 1-800-555-ROOM or email deluxe.room@regal.co

• Standard rooms available from $99.99

• Offer good through January 5th

To: deluxe.room@regal.co

From: harrytan@net@netscap.com

Subject: Reservation

I’d like to make a reservation for a deluxe family suite at the special holiday rate of $159.99. Please make my reservation for December 22nd to December 26th. Please let me know as soon as possible if these dates are available, and I will send you my credit card details.

Thanking you,

Harry Tan

1. Based on the information in the passage, to which holiday does the advertisement refer?

2. Which of the following can be inferred from the passage about the Regal Hotel?

Questions 3 and 4 refer to the following information and letter.

Using City Buses

City Buses are white and blue. Please board at the front door and play the fare as you get on. The fare per ride is $1.50 for adults, and $1.00 for senior citizens and youths aged 10-16. Children under 10 ride free. The fare may be paid with coins, token, or a bus card. Please pay the exact amount directly into the slot at the top of the fare box. Remember that bills are not accepted, and drivers cannot make change for riders. Pre-paid bus cards may be bought at the main bus terminal, or at any news kiosk. Fares paid using a bus card are 20 cents cheaper than when using card. When you wish to get off the bus, please notify the driver in advance by pressing one of the buttons located throughout the bus.

Dear City Buses Company,

I am writing to thank you for introducing the city bus prepaid card. As a senior citizen suffering from arthritis, I have long found it difficult to deal with small coins. In the past, I often dropped my change as I tried to put into the payment slot, causing a long time of irritated people behind me. This made me reluctant to take the bus, due to my embarrassment. However, the bus card is easy to hold, and it is a wonderful innovation. Many of my older friends have had the same experience, and we are taking the bus more and more often these days.

Thank you

Hilda Braid

3. What causes Hilda to feel embarrassed when she took the bus?

4. What has been the result of the introduction of bus cards?

Questions 5 to 7 refer to the following message.

Without a doubt, the most important part of any job application is the résumé. Along with a cover letter, it is the first impression a prospective employee makes on a potential employer. Therefore, it is important that a résumé provide as much relevant information as possible while remaining brief. A résumé should be no more than one full side of a sheet of paper. All too many candidates make the mistake of submitting several pages which, more often than not, don’t even get a second glance.

A résumé must be neatly printed, with at least three-quarter inch margins on all four sides. Use underlining, capital letters and asterisks to highlight important information. A résumé should be single-spaced with an extra line between blocks of information.

Begin a résumé with your name, address, and contact information (e.g., telephone or fax numbers, email address). Do not include age, marital status, or other personal facts. Next, many résumé state the position sought or career goal. Then comes perhaps the most important part: a chronological outline of work experience-starting brief description of relevant duties and skills used or acquired. Finally, include an outline of your educational background from the most recent backwards. Make sure to list dates of completion, full names and locations (if not common knowledge) of school, and diplomas or certificates awarded.

5. Which of the following should not be on your résumé?

6. What is true about a résumé?

7. Which of the following can be along with your résumé?

Questions 8 to 10 refer to the following memorandum.

MEMORANDUM

To: All Employees

From: Sidney Flanders, Office Manager

Date: September 4

Re: Vacation Days

Since it is never too early to be prepared, I am requesting that all employees promptly submit to their departmental managers any requests for vacation days for the remainder of the year. As you know, the end of the year is our busiest time, and these is always the problem of having to schedule vacations and personal time off around the end-of-year holidays. This is the most popular time for vacations, apart from the summer months, and it takes a lot of time to coordinate. I will work with all department managers to see that all vacation requests are honored where possible, except in cases where it is anticipated that the temporary staff will not be able to cover the projected workload. Unfortunately, we will have to request that some employees (generally employees with little seniority) postpone their vacation plans until a more convenient time. Those of you who do not get your first choice of vacation this time around will be given priority next time. However, please note that this is still not a flat guarantee that you will get your choice, even then. I would like to ask that all requests be made to the appropriate offices before the end of the week. Thank you for you cooperation in this matter. Rest assured that I will do my very best to accommodate all wishes.

8. Who will be receiving vacation requests?

9. What is true for employees with more seniority?

10. According to the memo, when should requests for vacation time be made?