MEMO
To: all Leisure Services Local Directors

From: Derek Gray, New Town Leisure Center Director

Re: Tennis promotion!

Date: April 10^th
We are trying to increase use of our tennis courts and facilities. At the moment, many of our courts are hardly ever used. If we want to maintain government funding, we need to show that there really is a demand for these facilities. I am planning on displaying the following poster in every local leisure center. Before I send it to the printers, could you take a look and give me your comments and suggestions? Do you think anything should be changed or added?

Many thanks,

Derek Gray

TENNIS FOR ALL!
Tennis continues to be one of the most popular sports all over the world. One of the main attractions of this sport is that it can be played by people of all ages, young and old. Although tennis has a reputation for being an expensive sport, it doesn’t have to be. A good racket can cost only $40 and a can of balls only $2.00. But where to play? Sure there are fancy private clubs that cost $100 a month, but why not try one of the many public parks and leisure centers which offer tennis courts free of charge and lessons for a very reasonable price? Contact your local leisure center director for information on how you can get involved in this exciting sport!

1. What is the purpose of this memo and sign?

2. How is tennis usually categorized?

3. Who can play this sport?

4. Where is it expensive to play tennis?

5. Who is Derek Gray?

To: Holiday Hotel Hotel@hhtel.com
From: Morris Knowles mknow@bayanet.com
Subject: Check-out policy
Date: November 4 2006
Dear sir,

I recently made an outline reservation, but I have just realized that I do not know your check-out policy. I would like to leave around lunch time. In fact, I plan to have a lunchtime business meeting in the hotel restaurant before leaving. I really don’t want to carry my bags with me during the meeting. Is it possible to check out at around 2:00 p.m.?

Sincerely,

Morris Knowles

To: mknowles@bayanet.com
From: Hotel@hhtel.com
Subject: Re: Check-out policy
Date: November 5 2006
Dear Mr. Knowles,

Here is a copy of our check-out policy.

Holiday Hotel Check-out Procedure

Thank you for staying at Holiday Hotel. We hope you have enjoyed you stay. Please note that check-out time is 11:00 a.m. If you have pre-paid for your room, simply leave your key on the dresser and have a nice day. If you have not pre-paid, you may pay the receptionist by check or credit card in the hotel lobby. If you need assistance, you may dial the hotel secretary on extension 611.

I’m afraid you will need to leave your room by our check-out time of 11:00 a.m. However, we would be happy to store your luggage at the front desk while you conduct your meeting.

6. What time does Mr. Knowles hope to check out?

7. What will Mr. Knowles do before leaving the hotel?

8. Where can client pay for their stay?

9. Who can a client call for assistance?

10. What should Mr. Knowles do with his luggage?