Part 7, Level 350-500: Luyện tập số 22

Questions 1 through 3 refer to the following message.While you were out

To: William Maxwell

From: Katherine Potter, Blade Travel

Date: Wed., February 2^ndTime: 7:30 p.m

RETURNED YOUR CALL/I MPORTANT/WILL CALL AGAIN/ PLEASE CALL

MESSAGE: The air portion of your trip has not yet been confirmed. Confirmation will probably come early tomorrow. However, all ground and hotel reservations have been confirmed for you and Joseph Hill. All confirmation numbers, tickets, etc. will be sent by messenger to Mr. Hill once everything is finalized.

TAKEN BY: David Sales

Question 1: Why did Katherine Potter call?

A. To confirm William Maxwell’s flight reservation

B. To inform William Maxwell that his flight is not confirmed

C. To ask William Maxwell to call Mr. Hill

D. To make a booking

Question 2: Who will be traveling?

A. Only David Sales

B. David Sales

C. William Maxwell and Joseph Hill

D. Joseph Hill and Katherine Potter

Question 3: Where does Katherine Potter probably work?

A. A messenger service

B. A hotel

C. An airline

D. A travel agency

Questions 4 through 6 refer to the following form.

Darnley’s Dairy

We would like to thank all our loyal customers for choosing Darnley’s Dairy for all their dairy needs. In order to streamline our delivery service, and to ensure you continue to receive our products in tip-top condition, we were asking all customers to fill out the order form below. Your details will be entered into our new customer database, and we will use this information to serve you better. As always, there will be no charge for home delivery.

Thank you.

Name: ………………………………………………

Street Address: …………………………………..

City: …………………………………………………

Order	Quantity	How often	Day
Fat-free milk:	1 carton	3 times a week	Mon, Wed & Fri
Low-fat milk:
Whole milk:
Organic milk:
Flavored milk:
– Chocolate
– Strawberry	1 carton	2 times a week	Sat & Sun
Payment method:
– Cash	xx
– Credit card

Please return this to your Darnley’s Dairy milk deliverer.

Question 4: What is the purpose of this form?

A. To catch customers who haven’t paid their bills

B. To improve their delivery service

C. To thank customers

D. To reduce delivery times

Question 5: How much does Darnley’s charge for home delivery?

A. $1 per item

B. It doesn’t say.

C. Nothing

D. It depends on the item.

Question 6: How many varieties of milk can be ordered using this form?

A. Six

B. Five

C. Four

D. Three

Questions 7 through 10 refer to the following letter.

	Taylor and Bryce, Attorneys-at-law 13 Woodlawn Avenue Albany, NY 11208
Polar Airlines, Inc. P.O Box 1660-100 Minneapolis, MN 55440

Dear Sir/Madam,

I received this free mileage coupon (attached) from your airline when I took a flight to San Francisco in March. Though I am currently not enrolled in the Polar Miles Program, having read about the various benefits on offer, I am interested in becoming a member and receiving the 10,000 bonus Polar Miles offered with the coupon. In addition, I would like to have the mileage of my recent flight on your airline (ticket copies attached) credited to my new Polar Miles account, if possible.

I’d also like to take this opportunity to let you know that I appreciate all you did for me last December when I traveled on your airline from Boston to Finland. It was the first time I had used your airline, and to be honest, I had my doubts about what kind of service to expect. However, I am happy to say that I was proven wrong. The plane was six hours late taking off (due to a terrible Christmas Eve blizzard-over which I know you had little control!), but your staff did all they could do to ameliorate the situation. I plan to continue to fly your airline because of the courteous assistance and service I received from Polar Airlines employees during that long delay and subsequent flight.

Yours sincerely,

Anthony Taylor

Question 7: What was Mr. Taylor’s reason for writing to Polar Airlines?

A. He wanted to make a complaint.

B. He wanted to enroll in an air miles program.

C. He wanted to make a reservation.

D. He wanted to apply for a job.

Question 8: What did Mr. Taylor receive from Polar Airlines in March?

A. A coupon

B. His Polar Miles membership

C. 10,000 Polar Miles

D. Courteous service

Question 9: Where is this letter being sent from?

A. Finland

B. Minneapolis

C. Albany

D. Boston

Question 10: What caused Mr. Taylor’s plane to be delayed?

A. Lack of assistance

B. Weather conditions

C. Mechanical problems

D. Poor control by Polar Airlines

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Part 7, Level 350-500: Luyện tập số 22

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