Questions 1 through 2 refer to the following information. 

To: All employees

From: James Scott

Re: New program

 

The Rejuvenation Health Plan is pleased to announce a new telephone assistance program. This is a toll-free line, (1)……… is available to all of our clients from 8:00 a.m. to 10: 00 p.m.

Monday-Friday and from 8:00 a.m. to 6:00 p.m. on weekends. By calling our number, you can access account information, ask questions about your bills, find clinic locations, or speak to a telephone nurse about health concerns. You can also get (2)……… about our health plan from the welcome packet, (3)……… you should have recently received in the mail.

We hope this year brings great health for both you and your family.

Question 1

Question 2

Question 3

Questions 4 through 6 refer to the following letter. 

To: Subscribe@pcland.co

Form: hwindsor@royalnet.co

Subject: Subscription

Date: March 23 2006

 

Dear sir,

I have subscribed to PC Land magazine for two years. My subscription expires every January, (4)……… my subscription fees are automatically taken from my bank account by direct debit. This is a method I chose (5)……… it is very convenient and allows me to continue receiving my magazine.

Unfortunately, I have not received a single issue of PC Land so far this year. I telephoned customer services at the end of January, and they said I would receive my January issue with my February issue. (6)………, I have received nothing, and it is almost the end of March.

Please sort out this problem, or I will need to ask for a refund.

Sincerely,

Harold Windsor

Question 4

Question 5

Question 6

Questions 7 through 9 refer to the following information.

WANTED: Film Subtitles Coordinator

The duties of this position include working with spotters, translators, computer technicians, (7)……… clients to oversee the addition of Japanese subtitles to films. At least three years experience in the subtitling industry is a must for all applicants/ the working hours for this position are flexible, (8)……… there will be some compulsory overtime. Candidates need to be able to work well under pressure (9)……… this is a stressful job, especially when working on projects scheduled for worldwide simultaneous release.

Interested applicants should submit a current resume and cover to Rapid Titles by December 15th.

Question 7

Question 8

Question 9

Questions 10 through 12 refer to the following notice.

A NOTICE FROM THE HEALTH AND SAFETY DEPARTMENT

Health officials and experts agree that workers (10)……… do not get the appropriate amount of sleep every night are at risk of becoming unproductive. Tired workers are unable to concentrate and are more likely to have accidents while on the job. But how (11)……… sleep is enough?

Some doctors say that eight hours is enough. Anything past that and you may actually feel more tired the next day. Plan to get between six and eight hours a night to feel your best in the morning and to be at your best during the day. Over time, you will be able to adjust to find the amount of sleep (12)……… is right for you.

Question 10

Question 11

Question 12