Question 1 through 3 refer to the following announcement. 

This month’s meeting will be held on Wednesday March 13th at 4:00 p.m. in the small meeting room. The following items are to be (1) …………. This is to be a fairly informal meeting, and it is hoped it will be over by 5:30.

New Business

• Changes to maternity and paternity leave regulations–extension of period
• New positions: (2) . ………….. for applications
• “Women in Advertising” conference presentations
• Feedback on (3) …………….  introduction of flex-time for all full-time workers

Committee reports (no reports to be given this month)

Any other business – feel free to bring up anything you feel needs discussing

Question 1

Question 2

Question 3

Questions 4 through 6 refer to the following memorandum. 

From: Sam Parker, Regional Manager

To: Sales staff

First, I would like to thank all the members of the sales team for their hard work. The sales figures show that your efforts have been (4) ……….. successful. I was concerned that recent layoffs might not increase productivity in the (5) ………..future, but the remaining staff worked much harder. If you continue to do as well as last quarter, management will compensate you for your (6) …………. and hard work. So keep up the great work!

Questions 4

Question 5

Question 6

Questions 7 through 9 refer to the following letter. 

Let me take this opportunity to personally thank you for choosing our bank to attend (7) ………… your account. I know a great amount of care goes into choosing a banker, and your decision reaffirms my belief in our ways of banking.

We believe our depositors enjoy the personal contact they receive at each one of our branches. Be assured that the personal banking concept enjoys our greatest commitment. We employ (8) …………. technology in computers. However, we will never abandon our personal commitment to you, the customer, our greatest asset.

I hope you will believe (9) …………our trust services, and feel free to use any of the many services we have designed to make your banking experience as enjoyable and comprehensible as possible.

Questions 7

Question 8

Question 9

Questions 10 through 12 refer to the following memorandum. 

This is to inform you that a number of changes in the Ohio branch of Akron have been made in the past week. The branch relocated to a new building (10) …………April 18.

Ms. Miller will give you the address and directions as well as the new telephone numbers for the branch. Their financial department is also under new (11)…………… Tom Holt, who headed the department for twenty years, retired on April 20. The new (12) ………  is Sarah Douglas.

Questions 10

Question 11

Question 12