Questions 1-5 refer to the following memo and chart.

Memo

To: All Employees
From: Health and Safety
Re: Employees Health

This is not something that we have done before, but this year we have compiled a chart of all the health problems for which we have treated workers over the past 12 months. We have decided that by sharing this information, we might be able to encourage some of you to take more care in the workplace. A lot of these problems could be avoided with just a little bit of common sense. While we are glad not to have to treat most of you for anything serious, and although we do enjoy the pleasure of your company, we would rather not have to treat any of you for accidents and incidents which are entirely avoidable by following safety regulations; wearing reinforced boots to protect your toes, wearing safety goggles, keeping ear plugs with you at all times so you have them when you need them, and above all, we urge you to wash your hands before eating. Take a look at the chart and you’ll see what we mean. We’ve also divided the data by sex, so men – don’t let the ladies beat you next year! We are planning on compiling a table next year, too, so let’s see if we can really cut down those numbers.

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A breakdown of most common medical treatments needed by employees during the year 2005. Based on figures compiled by the Health and Safety Department

Health	Number of cases
	Male Employees*		Female Employees*
	Minor	Requiring Hospitalization	Minor	Requiring Hospitalization
Broken toes	23	2	2	0
Ingested chemicals (not washing hands after handling chemicals)	42	1	24	2
Hearing problems	31	0	13	0
Perforated ear drum	0	1	0	0
Foreign body in the eye	54	10	24	3

*Last year female employees stood at 145, male employees 156

 

1. What is the purpose of this memo and chart?

Question 6-10 refer to the following letters. 

Mr. Daniel Gobels, Manager

Willcon Products

6290 Fair Oaks Ave

Cleveland, OH 65812

November 20th

 

Dear Mr. Gobels,

It has come to our attention that you haven’t ordered any copies or computers suppliers from us in more than eight months, so we are writing to see if we can be of assistance to you. We hope that you have not found our products to be unsatisfactory; we pride ourselves on offering the best prices and the best quality in the area. As a matter of fact, one major reason I’m writing to you is that we are currently having an end-of-the-year sale on copier and computer paper. You can get all available sizes and colors for nearly 50% off if you order more than $50 worth of suppliers before December 10th.

A brochure is enclosed, and if you’d like to talk to one of our sales representatives, please call us at 895-3321.

We look forward to hearing from you, for any orders no matters how large or small. And remember – we offer FREE delivery on all orders.

 

Sincerely,

Don Nickels

Manager, Nickels Business Supply

 

******************

 

Wilcon Products

6290 Fair Oaks Ave.

Cleveland, OH65812

November 25^th

Mr. Don Nickels,

Manager,

Nickles Business Supply,

102 Suite 52

Parkland Estate

Cleveland

 

Dear Mr. Nickels,

 

I am writing to you in reply to your letter of November 20^th, so that you update your records.

I replaced Daniel Gobels as the supplies manager of Wilcon products in August. Mr. Gobles quite his position without warning in February, and as Wilcon Products was going through a period of large personnel changes, the position of supplies managers was left open until I was appointed in August. In fact, I was very happy to receive your letters as Mr. Gobels had left no record of the suppliers he had used, and I have been struggling to find a reliable source.

To this end, I would like to place an order (please see the attached order form). If I am satisfied with your company, you may find Wilcon Products back on your list of regular customers.

Sincerely,

Maggie White

6. What is the main reason for writing the first letter?