1. Questions 1-3 refer to the following letter.

Dear Mr. Johnson,

At Tommy Motors, a repair is not complete until the customer is satisfied. When you

I brought your automobile in for its regularly scheduled _______, our mechanic discovered a leak in the cooling system. This leak could account for your complaint about the temperature gauge running high even on a cool day.

Since the repairs were made, have you noticed any difference in the temperature gauge? If you have, then the problem was probably due to the leak in the cooling system. If there has been no change in the temperature gauge, then the problem could be with the gauge ___________ . If the problem is still there, we would appreciate another look at the car. Just call our service manager and arrange _____ a time for you.

 

We always do our best to meet the needs of valuable customers like yourself.

Sincerely,

Philip Broyles

Philip Broyles

Customer Service Department

 

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4. Questions 4-6 refer to the following letter.

Dear Dave Mann,

Thank you for your contribution of $75 to the Cassonville Volunteer Fire Department. Vour efforts are helping make a difference here in Cassonville.

Please keep the fire department in mind ______ the year as you consider ways to improve the well-being of your family and your community. Some donors find it ________ to make a monthly commitment of $15 or more to ensure that the good work of the volunteers is supported, even after the end of the annual fundraising campaign.

If you would ever like a tour of the fire department, we would be happy to show it to you.

Again, thank you for your_______

 

Sincerely,

Clifford Mason

CLIFFORD MASON

 

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7. Questions 7-9 refer to the following notice.

Post Date: Thursday, July 10, 2009

Removal Date: Wednesday, August 21,2009

ATTENTION HRT PASSENGERS!

PLEASE BE ADVISED OF THE FOLLOWING SERVICE IMPROVEMENTS

EFFECTIVE JULY 13, 2009

MAX SERVICE IMPROVEMENTS

MAX Route 962 – Routing Change

New routing at Victory Crossing heading towards downtown Norfolk.

Passengers traveling to downtown Norfolk may ________ at the intersection of Cavalier Blvd. and McLean St.

The PM peak (3-7) routing will change to service Cedar Grove before servicing stops in

downtown Norfolk. Stops in downtown Norfolk will be serviced _________ follows:

 

St. Paul and Plume St. – all day

Waterside and Commercial – all day

City Hall and Monticello – 6 p.m. to 3 p.m.

City Hall and Court – after 3 p.m.

MAX Route 967 – Schedule Change

Additional service time _______ to AM trips to improve on-time performance.

 

Please see MAX schedule improvements.

Thank you for riding with Hampton Roads Transit.

757-222-6100

www.gohrt.com

 

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10. Questions 10-12 refer to the following advertisement.

PAA members are professional audiologists who are well trained and licensed to practice

audiology within the Commonwealth of Pennsylvania. You can __________ on us for all of the solutions to your hearing problems.

In our All About Hearing section, we have information about hearing problems and hearing aids and you will be able to locate a PAA audiologist who will be helpful to your hearing problems.

If you _________ to join or renew your PAA membership, you can do it online in the Join PAA/Renew section.

Join now if you’re not a member! Read through the other sections if you or someone you

know is __________ about hearing loss.

 

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