1. Questions 1-3 refer to the following memo.

Cesar Jimenez

11 Greenway Court, Apt. 4G

Franklin, WI 53133

Dear Mr. Jimenez,

Your supervisor and___ have reviewed your request to extend your hours from 20 hours to 40 hours per week. Based on the high quality of your performance and the needs of your department, we have agreed to the time increase, effective January 2. The enclosed benefits booklet details the compensation that will be available to you as a full-time employee. Be sure to read this information___ and submit the necessary paperwork before January 2. In the meantime, please meet with your supervisor to discuss how this change___ your job responsibilities.

Should you have any questions regarding your benefits or hours, I am available by phone (414-555-0186) or e-mail(d_richards@haroldsonelectric.com).

Sincerely,

Deborah Richards

Director, Human Resources

 

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4. Questions 4-6 refer to the following letter.

Wellness in the Workplace

___ health care costs remain an issue of great concern for many employers. “People are working more hours, and at the same time, medical costs are rising, so it makes sense to promote wellness,” says Morris Hsiu, health services coordinator for Greenview Marketing in Kelowna, British Columbia. “It costs less to build and staff a gym than it does to pay for health care, train new staff or hire temporary staff to take over when someone becomes ill___ stress or overwork.”

At Greenview, as at other companies, employees who use the gym are more relaxed and productive and spend fewer days away from work due to illness, thus saving the company money.

Hsiu recommends that companies start with small steps to___ encourage good health. Some suggestions from Hsiu include bringing in instructors to provide classes in stretching or aerobics and hiring nutrition consultants for diet information.

 

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7. Question 7-9 refer to the following advertisement.

Date: October 25

To: Julie Lin, Purchasing

From: Peter Melaney, Information Technology

Re: New Computer Software

As you know, our business___  on keeping our computers and electronic documents safe from viruses. With that in mind, I’ve recently looked into two new software options. The license for our current computer-protection software will expire at the end of the year, so this is a good time to consider other possibilities.

The first program is called Compu Cleaner, and it comes from a Taiwanese company. Compu Cleaner has been around for many years and is___ used in the industry. However, it is quite expensive.

The second possibility is a program made in Canada called Viraways. This program is relatively new and has not yet been reviewed. ___, its low price makes it a product that we should consider.

Please let me know your thoughts on this matter.

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10. Question 10-12 refer to the following letter.

To whom it may concern,

I am writing to inquire about the openings in the help-wanted advertisement that you placed in the China Times for a marketing department manager at West China Supermarkets. I have attached my resume and cover letter___  you to review.

I recently graduated from Shanghai University, with a degree in marketing. In addition to my solid academic record, I spent the last 3 years working as a marketing consultant and I am ready to draw on my experience to use in a management position.

I’ve been involved in retail food sales since I was a child. I___ work at my parents’ fruit stand, where I first became familiar with the food industry.

As China’s economy has opened and expanded, I have become convinced that the retail food industry has significant potential for development and modernization. I hope that my working experience and education can be of___  to West China Supermarkets.

I look forward to meeting with you to discuss how I can contribute to your organization’s success in this expanding market.

Best Regards,

Poll Hu.

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