1. Questions 1-3 refer to the following letter.

To Whom It May Concern:

As per our telephone call this morning, I am requesting an exchange. We received 50 cans of the incorrect paint type, and will need to an exchange in order to avoid complications with our own customers. The 50 cans of paint that we received in error will be returned to your order department this afternoon by our staff.
The paint that we received was Blizzard White (product #124), while what we requested was Blazing White (product #421). Please refer to the attached invoice for additional information.
The prices of the paint are the same, so we should be able to do a direct exchange with no additional charges. Because we will need to pay for shipping when we return the paint, we ask that you credit our account for these charges.
We would like for you to that you have received this fax by sending us back a fax at 902-212-2134 or calling me directly at 902-212-2133. Please ship the correct items to us as soon as possible.
Thank you for your attention to this matter.

Sincerely,
Charley Johnson

Manager

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4. Questions 4-6 refer to the following e-mail.

To: asanders@vtech.com

From: joesmith@mail.com

Subject: Job offer

Dear Mr. Sanders,

I would like to thank you personally for extending me the opportunity to work with your company. It was a great honor to receive an offer from a company such as yours. After much —, however, I have decided that I cannot accept your offer at this time, as I have found another position that better fits my own career path and skills. Because of your company’s excellent vision, it is difficult to turn down this position. I am sure that you will find the right person for this position, and someone who will prove to be an even greater asset to your company. I am grateful that I was able to meet with you to talk about the at Stardon, Inc., and was very by your company’s outlook and goals.

Best of luck to you in your future pursuits.
Sincerely,
Joseph Smith

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7. Questions 7-9 refer to the following letter.

Mr. Darrel Hannet 315 Central St.
Baltimore, MD 21220
Dear Mr. Hannet,
Our records indicate that you contacted us on 9/1/07 a malfunctioning LCD on your camera. Our customer service desk has forwarded your concerns to us so that we can help you further. We understand that the screen on your camera no image when you turn it to the preview setting.

You also stated that you cannot preview images before taking photos. In order to serve you better, we suggest that you meet with a service representative. This type of problem is not easily resolved over the telephone; please bring your camera into the Nokis center in Baltimore.

There you will receive further assistance in diagnosing the problem. If you need to contact us, our customer service number is 1-800-321-1234. Let us know if we can be of any further assistance.

Sincerely,

Charles Satara

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