Questions 1 through 4 refer to this email.

To: Jill Girard

From: Matt Lambert

Date: June 4, 2019

Subject: Your order

Thank you for getting ____ (1) with us. I ____ (2) Mr. Reyes, the supervisor in charge of packing and shipping, to check your order. Mr. Reyes informed me that your package was _____ (3) on November 4, and you will receive it by November 8th. If it doesn’t arrive by that date, please e-mail Mr. Reyes and he will take care of the situation.

We hope you will be ______ (4) with our service and look forward to serving you again in the future.

Questions 5 through 8 refer to this memo.

To: Supervisors

From: Judy Linquiest, Human Resource Manager

Sub: Probation periods

As of January 1st all new employees ______ (5) to a three-month probationary period. Medical, holiday, and flextime benefits will not apply to new staff members ______ (6) the full 3 months has expired. After the three months_____ (7), please contact your employees and inform them that their probationary period has ended. The HR department will contact you by email 2 days _____ (8) to remind you of the date.

Thank you for your cooperation.

Questions 9 through 12 refer to this email.

Dear Mr. Siva,

Welcome! Your application to Woculus ______ (9). We are proud to have you as one of our editors.

Siva, as I said before, our vision at Woculus is to be the one-stop site where business owners, _____ (10) and sales personnel can learn how to use technology profitably for their businesses. Our posts are well-research, practical and rich. As an upcoming blog, we constantly strive to ____ (11) the highest quality posts to our readers. If there is a better post about any of our areas of interest on the Internet, we are not doing our job well.

_______ (12)

Username: Don Siva

Password: siVA2013

The entire Woculus team looks forward to a very professional working relationship with you, and we ready to support you in any way possible to serve our audience better.

Yours very truly.

Questions 13 through 16 refer to this reply email.

FROM: Joe & Lee Clothing

TO: Elle’s Style

SUBJECT: Re: Faulty goods

Dear Sir/ Madam,

Thank you for your e-mail. I was very ______ (13) to learn about the problem you have had. The color of the dresses about which you wrote is darker than it should be. Apparently, this was overlooked by quality control. Please accept my _____ (14) for the inconvenience.

We are sending you a new dress by the end of this week. To compensate for this inconvenience, we would like to _____ (15) you a 5% discount on your total payment.

Also, we would like to ask you to _____. (16)

Once again, I hope you will accept my apologies for any inconvenience we may have caused.

Sincerely,

Kelly Smiths

Sales Manager.