Questions 1 through 4 refer to this report.

To: Susan Olivieri

From: Ray Chen, Accounts Manager

Subject: Speedy Cars

Date: June 14th

Enclosed please find your quarterly invoice for taxi services from April through June. Please be reminded that our rates for all trips ______ (1). The change in prices, which took effect on May 1, is reflected on the enclosed invoice.

All checks must be made payable to Speedy Cars, Inc. Payment must be received by 5 P.M on the indicated due date. Please mail your payment at least seven business days before the due date to ensure that _____ (2). For all billing inquiries please call 1-800-555-5807. There is no _____ (3) for calling this number.

Thank you for trusting Speedy Cars with your business. We strive to provide quick, ______ (4) service that takes you whenever you need to go.

Questions 5 through 8 refer to this email.

Veronica Lew, M.D., of First Community Medical Center, was recently featured in a list of “Fifty Notable Young Professionals” in City News Magazine. She and the 49 others listed _____ (5) from a list of 500 candidates.

The 500 candidates had been nominated for _____ (6) contributions to the fields of business, science and medicine, scholarship, sports, and the arts.
Dr. Lew, a Professor of Internal Medicine, is the third physician from First Community Medical Center to be given this _____ (7). She is _____ (8) speaker at medical conferences around the world. Her textbook, Practicing Internal Medicine, has just been published by Medical Publications, Inc.

Questions 9 through 12 refer to this advertisement.

To: Residents of Prairie Green Apartments

From: Joan Sakamoto, property manager

Date: June 13

Subject: Painting of buildings

On June 19 our building services contractors will begin repainting Prairie Green’s apartment buildings. Most of their work will take place Monday through Friday ______ (9). Please remove all objects from your windows and balconies ______ (10) June 19 and avoid touching the buildings outside walls while the painting is being done. You should ______ (11) be cautious when leaving and entering your apartment during this time as the painters’ ladders might block access to doorways and steps.

We apologize for this temporary inconvenience, but we trust that you will be ______ (12) with the results!

Questions 13 through 16 refer to this memo.

Ms. Una Vali

Director of Community Relations

Technology Systems, Inc. Littleton, NY 11708

Dear Ms. Vali,

The New York State Department of Commerce is pleased to inform you that ______ (13). Technology Systems, Inc., has been awarded $2 million to establish three technology instruction centers to provide computer facilities and classes to communities in the state.

The centers will ______ (14) more than 20,000 residents.

As agreed, each center will have its own full-time _____ (15), receiving a salary still to be determined.

Congratulations on your _____ (16) application.

Sincerely,

Robert Morales.