Questions 1-4 refer to the following report.

Vanguard Auto Parts is dedicated to providing racing products that (1)_____ qualityperformance with value pricing. We wish to establish a successful partnership with our customers, our employees, and our suppliers that respects the interests and goals of each party.

Constantly (2)_____, to supply what the consumer is asking for, we will continually review what is available in the (3)______, and what isn’t improving on what is available and providing new products and services to the areas of need will help ensure our success in a market driven by consumer demand.

Success will ultimately be measured by our customers choosing us because of their (4)____ in our ability to meet or exceed their expectations of price, service, and selection.

1.

Questions 5- 6 refer to the following letter.

Dear Gentlemen:

We are happy to inform you that The Ace Software Store is now open (5)_____near the train station with a spacious parking lot, our store is convenient for you to reach.

At The Ace Software Store offer a complete and diverse line of computer software packages for (6) _____ personal and business application. We do not represent any individual computer hardware manufacturer, but the products that we carry are compatible with many systems.(7)________. Enclosed, for your reference, is a partial list of the items we currently have available.

We (8) ______that you will come and visit us soon.

5.

Questions 9-12 refer to the following article.

When it comes to (9) _______ a refrigerator, there are several things you should keep inmind. It is advisable that you choose something according to how it benefits you, not according to how many features it has. (10)_______. Some people like to buy a refrigerator with a TV in it. Ask yourself if you need (11) ______ like this. If you already have a television in the kitchen, or don’t really watch TV, that screen on your refrigerator door just becomes an extra expense and another thing for a child to break.

Before buying a new refrigerator, it is always a good idea to make a checklist of all the problems you have with your current refrigerator. After all, you definitely want your new fridge to be (12) ______ but a headache.

9.

Questions 13-16 refer to the following report.

In England, the first calls to restrict advertising came in 1963 from Royal College of Physician, who highlighted the health problems associated with smoking and recommended that stricter laws (13)____ imposed on the sale and advertising of tobaccoproduct. In 1971, the government and the tobacco industry reached an agreement that included the health warnings on all cigarette packets. All television commercials for cigarettes were banned staring from August 1, 1965, (14)_____ commercials for loose tobacco and cigars continued until 1991.

Non-television advertising campaigns were still allowed in the UK but came under stricter guidelines in 1986, which in particular, prevented advertisements (15)______. (16)______.

13.