Questions 1 to 4 refer to the following memo.

ATTENTION ALL LABORATORY USERS

The Department of Health recently enacted new safety (1) ______ concerning the handling of chemical solutions, effective immediately. As a result, all employees and researchers in academic and commercial laboratories (2) ______the following guidelines:

1. All containers used for storing chemicals or chemical solutions must be labeled at all times. This also applies if you are using a container only (3)______. For example, if you are using a container to measure chemicals, the container should be labeled in case it is left unattended even for a moment.

2. The container should be labeled with the full name of the chemical or solution. (4)________.

If you have any questions about the new policy, please contact Dr. Marie Daigle at x2519

Questions 5 to 9 refer to the following memo.

Dear Ms. Kumar,

Thank you for inquiring about the résumé-writing services provided by our staff at Competitive Edge Corporation. We specialize in creating résumés for managerial and top – level executives and we have a wealth of experience serving clients like you from the pharmaceutical industry. (6)______, we think our company is well-suited to meet your needs. We would be happy to meet with you to discuss the details of your executive job search.

We guarantee privacy and (7)______when it comes to the information in your résumé. We also guarantee that you will have a working résumé (8)_____one week of consulting with a member of our team. (9)______.

Please let me know if I can be of further assistance. Sincerely,

Christopher Wells

Senior Résumé Consultant

Questions 10 to 13 refer to the following memo.

Dear Dr. lvanec,

We are very pleased that you have agreed to share your research on data migration at the next International Data Management Symposium to be held in Madrid, Spain, on March 3 and 4.

You are scheduled (10)______on March 4 at 10:00 a.m. The room will be announced at a later time. Please respond to this e-mail and let me know what equipment you will need for your presentation. I can reserve an electronic whiteboard, a digital projector, screens, and microphones, (11)____other things. I’d appreciate it if you could provide me with the requested (12)_____by February 10 at the latest.

(13)______.

Sincerely,

Lian Meng

Symposium Organizer

Question14-16 refer to following advertisement

Advertisers Tum to Neuroscience

Advertising companies have long relied on focus groups to sell products. However, a team at Banes Associates is taking an (14)_____route. It is attempting to see whether neuroscience, which examines the brain’s response to products and brands, can help make products in stores more appealing to consumers.

To find out, the research team recruited 50 men and 50 women between the ages of 25 and 35 who regularly buy breakfast cereal. These men and women were connected to an electrograph machine that measures brain waves, and they were shown three different cereal boxes for exactly 30 seconds (15)_____as the research team looked on.

The researchers then (16)______the test subjects’ reactions. Factors like memory retention and emotional engagement were considered, and the results were scored on a scale of 1 to 10. The subjects showed a clear preference for the cereal box with the simplest, most geometric image. Boxes with complex images and logos received much lower scores.