M: hello, Mrs. Femando. This is Pierre from Krash Computer Services. Did you have a complaint about a software program?

W: Yes. It’s regarding the word processing software you installed on our system. I think it is defective.

M: Don’t worry, ma’am. I’ll come right away to fix it.

M: Did you find out why the delivery truck is delayed?

W: Yes, I did. Apparently the driver went to the wrong address. He should be here at 5:00

M: I hope so. A lot of our customers are waiting for those items.

W: I know. I was told that the driver is coming here as quickly as possible, though.

M: I see you moved to our Software department recently. Mind telling me why?

W: Well, I was doing routine work in Accounting and was bored. Besides, I like this field.

M: that’s interesting. Do you think you’ll be able to handle this project on your own?

W: Of course. I should be able to complete it in a month