M: Jack wants copies of the survey results sent to his office in Shanghai. Could you fax them to him right away? Here is his number.

W: We haven’t received the results from our head office yet. Do you want me to check and see when they will be sending them?

M: You’ve got to be kidding me. The survey was done a week ago, and you are saying that we still haven’t received them yet? Give me the name and the number of the person who is in charge of this. I’m going to give him a piece of my mind.

W: I have his number on my desk. I will be right back.

M: The remote control for this air conditioning system is functioning only at close range, so I think it is therefore not a very practical purchase.

W: Have you peeled off the plastic wrapping around the batteries? Sometimes the signal doesn’t go through if the wrapping is too thick.

M: I haven’t done that yet. Does it really make that much of a difference?

W: Yes, it does. I had the same problem as you, but when I removed the plastic wrapping, I was able to use my remote control from anywhere in the room.

M: Despite her many years of loyal service, Sue lost both her annual raise as well as her year-end bonus because of the low sales this year although she was able to get promoted.

W: But the product she put her effort into turned out to be a hit even though the overall profits for the company were low.

M: I think that the way the company treated Sue is so unfair. She worked really hard on that project and didn’t get rewarded at all.

W: I agree with you. I hope that Manager Thompson reconsiders his decision and treats her with more respect.