Part 7 , Level 700-900: Luyện tập 5

Tháng Tám 21st, 2012

OnThiTOEIC.vn

Mời các bạn làm bài luyện tập 5 trong phần 7 của bài luyện thi TOEIC trình độ 700-900. Bài đọc có thể ở dạng single passage hay double passage. Với dạng 1 bạn phải trả lời 2-4 câu hỏi cho mỗi đoạn và với dạng 2 bạn phải trả lời 5 câu hỏi cho 2 đoạn.

Chúc các bạn làm bài tốt .

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Luyện tập 5

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Congratulations - you have completed Luyện tập 5. You scored %%SCORE%% out of %%TOTAL%%. Your performance has been rated as %%RATING%%

Your answers are highlighted below.

Question 1

SOPHIE’S PLACE Questionnaire

Dear Guests,

Your continuous support and patronage is our greatest source of comfort. Your heartfelt comments are our compelling drive to provide better service for you. Please kindly complete this questionnaire to let us know your thoughts. Thanks you very much.

Name: John Williams

Telephone: 755 2563

Date of Visit: Nov. 28, 2006

Time of Visit: 6:30 p.m

Quality of Food	Good	Fair	Poor	Very poor
Taste	X
Variety			X
Price	X

Quality of Service	Good	Fair	Poor	Very poor
Efficiency of service			x
Staff Courtesy		x
Cleanliness		x

Further Comments:

We had to wait over an hour for our food to arrive. The food was very tasty, but I think the place needs more people to wait on customers.

1. Which of the following is NOT true about the results of the questionnaire?

A	A. Mr. Williams felt that the restaurant was understaffed
B	B. Mr. Williams liked the food he had today
C	C. Mr. Williams felt that the price was very unreasonable
D	D. Mr. Williams thought the menu selection needs were limited

Question 2

2. What can be implied about Mr. Williams?

A	A. He had dinner at the restaurant
B	B. He came with several guests
C	C. He is a regular customer
D	D. He is a very picky person

Question 3

Passage 1:

New world Supermarkets

5^thFloor Federation Tower

Melbourne

September 8, 2006

Dear Sir or Madam,

I received the bill for my August account on September 5, 2006, and was very surprised to find that I had been charged for a box of diapers I didn’t buy. I am an old-age pensioner, and my children are all grown up. It’s very unlikely that I will be needing diapers any time soon.

I have to say that I am surprised. I have shopped at New World Supermarkets for 30 years, and I’ve generally been very satisfied with your standards of service.

Could you please check your accounts and sort out the problem? I have a fixed income, so a bill for $50 for something I never bought is making me very worried. Please let me know as soon as possible.

Yours faithfully

Ms. Suzanne Jones

**********

Passage 2:

Ms. Suzanne Jones

87 Bluff Rd

Melbourne

Re: New World Account no.33782A for August

Dear Ms. Jones,

Please accept our apologies. You were indeed correct that an error was made in your August account dated and sent out on September 3, 2006. We have ascertained that this error occurred in several accounts, in which extra charges were added, due to a glitch in the computer program.

Rest assured that we have rectified the error in your account and modified our automated accounts system to ensure that no mistakes will be made in the future.

An updated account will be sent with your next statement. However, please do not hesitate to contact me if you prefer a replacement statement immediately or if you have any other query.

Yours faithfully

Julie London

Accounts Department

3. What is the purpose of the first letter?

A	A. To point out a mistake on an invoice
B	B. To complaint about a late delivery
C	C. To show appreciation for good service
D	D. To inquire about a product on sale

Question 4

4. What is suggested about Ms. Jones?

A	A. She has never shopped at the supermarket before
B	B. She has had problems with her bill before
C	C. She only has a limited income
D	D. She will never shop at the store again

Question 5

5. What caused the problem to occur?

A	A. An accounting error by one of the staff members
B	B. A malfunction in the computer program
C	C. A delivery mix-up at the warehouse
D	D. A shortage of staff in the accounting department

Question 6

6. When should Ms. Jones contact Julie London?

A	A. If the problem persists
B	B. As soon as the next bill arrives
C	C. If she is curious to know the cause of the problem
D	D. If she wants the correct statement right away