Re: Diesel generator – Order No. B90008

Dear Mr. Johnson,

I am writing to complain about the large diesel generator that we 1…………. from you.

Upon unpacking the equipment, we found the width of the mounting brackets to be almost 8 inches longer than we had 2…………….  in our design specifications.

These will have to be replaced immediately as the generator must be installed by the end of the week.

Furthermore, the unit was sent without an instruction manual for the main control unit. Please send this out in the same shipment as the correct mounting bracket.

It is vital that we receive these parts by Tuesday. Late delivery 3………….. our own installation schedule.

Yours sincerely,

Thomas Hardings

Director

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Dear Mrs. Jones,

Thank you for your letter of May 15^th. I am very sorry that the handle of your new pan broke. I have 4……….. asked our supplies office to replace your pan.

We 5………….. every product very carefully, but, as with every large company, 6………….. a faulty product does pass through. I apologize for the inconvenience.

Please enjoy the $50 gift voucher attached to this letter. I hope you will continue to shop at Headway Hardware.

Sincerely,

Alex Morgan

Quality Control

Headway Hardware

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To: All employees

From: Management

 

This is a reminder about the next general meeting. There will be a meeting for employees 7……………  9:30 a.m. on Wednesday, June 25^th.

All employees must attend. Please 8…………. John Fisher in the payroll office if you cannot attend. If you have not told him 9………….. , please tell him before Tuesday afternoon. The meeting will be held in the main conference room.

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