Questions 1 through 4 refer to the following letter. 

Dear Ms. Harwood,

I am writing to let you know of the exemplary care and service I received from (1)……… staff during my stay at the Tinkum Square Hotel last July. From the moment of my arrival until the day I (2)………, I received nothing but courteous and efficient service from all members of the hotel staff.

I especially want to bring to your attention two staff members who provided me with assistance above and beyond the call of duty. On my way to the airport after a pleasant week at Tinkum Square, I discovered that I had left my computer behind. I immediately called the manager on duty, Robert Dunstan who supervised an emergency search for my computer. After it was discovered in the hotel restaurant, Mr. Dunstan’s assistant, Martha Jones, got into a taxi and personally delivered the computer to me at the airport. It was all done so (3)……… that I had my computer in hand well before I had to board the plane.

I know that you would want to hear about this example of the loyalty and professionalism of Mr. Dunstan and Ms. Jones. I look forward to (4)……… at Tinkum Square during my next business trip to Portsmouth.

Sincerely,

James L.Keeman

Question 1

Question 2

Question 3

Question 4

Questions 5 through 8 refer to the following article.

 Profit Up In (5)……… Sector

Galaxy Systems reported a fourth quarter profit of $250,000, compared (6)……… a loss of nearly $2 million during the same period last year. This was the first quarter with a profit for the computer company, which began operations five years ago.

According to the year-end report form Goldboro, Inc., the company’s profit rose 20%. The rise in profits is attributed to the introduction of a new software system for personal finance accounting. The company hopes to further increase its (7)……… next year by expanding its markets overseas.

Providence has been losing a significant portion of its market share to competitors, but the company is optimistic about the future. “We’re confident that our plans for bringing more efficient and less (8)……… wireless service to our customer will result in increased market share and greater profits than the company has ever enjoyed in the past” said Thomas P. Witherspoon, CEO.

Question 5

Question 6

Question 7

Question 8

Questions 9 through 12 refer to the following announcement. 

BOURNESVILLE BANK

Is pleased to announce the opening of a new branch at 1109 South Boulevard in the Green Lake section of town.

This (9)……… a full-service branch where you can be sure of receiving the professional, prompt, and friendly service that you are accustomed to at all Bournesville Bank branches.

Please join us for the grand opening of our new branch on Monday, May 22 during our regular business hours 9:00 a.m. to 3:00 p.m.

There will be refreshments, live (10)………, and prizes.

Bank staff will be on hand to explain all the service available to our customers. Everyone who opens a new (11)……… during the Gran opening will receive a special bonus gift.

This gift is our way of saying “thank you” for doing business with us.

Bournesville Bank, your partner in all your business and personal (12)……… needs.

Question 9

Question 10

Question 11

Question 12