Questions 1-3  refer to the following email. 

From: Julia Banks, Crack English Publishing

To: Cathy Jones, Customer Service

Dear Ms. Jones,

Due to defects in the audio tapes we ordered from your company, we have received numerous complaints from our customers. As we think that this problem could have been (1) ………  if you had not sent us faulty merchandise, we believe that your company should seriously (2) ……… how we can be compensated (3) ……… the losses. We would like to hear from you as soon as possible.

Question 1

Question 2

Question 3

Questions 4-6 refer to the following article. 

The Internet is now available on some of the largest planes of Bobkin Airlines. The service (4) ……. passengers to connect to the Internet and utilize various web services, including e-mail. Sean Monk, the president of Bobkin, said in a press (5) ………. that passengers, especially those on business, (6) ………..with its new service. He said it marks a first in the travel industry.

Question 4

Question 5

Question 6

Questions 7-9 refer to the following report. 

Getting a good night’s sleep may have surprising benefits, (7)…………adding up to six years to your life. This and other results of the National Sleep Center’s decade-long study of the effects of sleep deprivation on adults (8). ………… yesterday at a press conference by Margaret Norwood, the research scientist who headed the study. Dr Norwood stressed that getting adequate sleep is not a luxury, it is (9) ……….to proper brain functioning. People who sleep well show greatly enhanced mood, improved memory, and better lob performance and are significantly less likely to be involved in accidents Dr Hugh Weattey, the director of the center, agreed to state that, while individuals do vary in their need for sleep ‘most adults require one hour of sleep for every two hours of wakefulness.- He suggested that individuals determine their own requirements by sleeping for the amount of time they think they need for a week.

Questions 7

Question 8

Question 9

Questions 10-12 refer to the following announcement 

THE EDINBURGH PLEXIGLAS CORPORATION, which has been operating a successful plastics (10) ………plant in Edinburgh has transferred as manufacturing facility to an industrial park just outside of Tampico, Mexico.

The company (11) ………..”global competition’ as among its reasons for reducing operating costs.

The ideally situated plant in Edinburgh is now being used as an administrative headquarters (12) ……… a research and development facility. The company is considering a joint venture with a German manufacturer in developing and fabricating new products at the Edinburgh plant.

Questions 10

Question 11

Question 12