Questions 1-3 refer to the following memorandum. 

The company’s Preventive Medical Program has been largely unsuccessful. Only 30 percent of employees have taken advantage of this service. If the staff used the program, it (1) …………a benefit not only to them, but also to the company. We understand that the early morning appointments are inconvenient for some employees. Had time not been a constraint, we (2) ……….  a better schedule. Nevertheless, please (3) ………  our staff to have their physical exams.

Questions 1

Question 2

Question 3

Question 4-6 refer to the following letter. 

To: GraceBros@gracebros.com

From: misco@hotnet.com 

Date: Sept, 23

Subject: Complaint

Dear Sirs,

As a(n) (4). …………..customer at Grace Brothers Department Store. I feel compelled to complain about the recent increase in prices. I have always considered your store to be of a high quality, but with reasonable prices. However, over the past few months. I have noticed that your prices have been creeping up. This week I went to purchase a cosmetic product which I buy, on (5)………..about 4 times a year. Of course I like prices to remain static, but this time the price had risen by over 50%. I saw the same item on sale at a much lower price in a (6)…………store. Needless to say, I bought the cheaper item.

I am not sure what explanation you can offer, but I just wanted to let you know how I feel.

Sincerely, Cynthia Carter

Question 4

Question 5

Question 6

Questions 7 – 9 refer to the following memorandum. 

From: Warren Becker, PR Department

To: All staff

Managers have agreed to (7) ………. 5 percent of the company’s funds for competency-based training. The training department has redesigned its program in an (8) ………… to improve employee performance. This will be a good opportunity for staff members to upgrade their capabilities. Since we believe a truly successful training ultimately depends on the (9) ……….. of all employees, we will require everyone to attend the training sessions.

Questions 7

Question 8

Question 9

Questions 10 – 12 refer to the following letter. 

Dear Ramona,

This is (10) …………Thursday’s telephone conversation about the purchase of the Intex 5000 computer and to thank you again for the invitation to take part in the Pusan Project in New Delhi. I appreciate your thinking of me.

I found out today that I will be in East Grinstead on Monday, June fourth. If it works for you, could meet you in London either on the morning of the third or the fifth. It would be an excellent (11) …………to work out the details of the ad campaign in Brunei. I’II be staying at the Intercontinental on Fulbright Street until the sixth.

I’m hoping that Julie Stein wilt be able to join us. Did you know that she won the (12) ………. the “Most Successful Ad” this year? Her experience would be invaluable for the Pusan Protect.

I look forward to working with you again

Sincerely

Winfried Vonneilich

Questions 10

Question 11

Question 12