Questions 1-3 refer to the following letter. 

June 12

Victor Lee

25 East Michigan Avenue

Lansing, Michigan 489 12

Dear Mr. Lee,

Thank you for choosing to stay at the Maximus Hotel on your recent trip to Cleveland. Our records show that you stayed in our Grand Suite (1) ……….the dates of May 4 and May 7.

We hope that you enjoyed your stay with us and would appreciate any feedback you could give us on how you found our (2) ………..and facilities.

If you are interested in (3) ……….. a survey regarding your stay. please visit www.maximushotel.com/survey. Thank you for your time.

Sincerely,

Questions 1

Question 2

Question 3

Questions 4 – 6 refer to the following email. 

Dear Mrs. Flanagan,

We are very sorry that the contents of your shopping cart were erased. The information was lost (4) ……….. a server crashed. To recreate your list, it might help to check the product categories you visit most, (5) …………you want to make a completely new list. As an (6) ………., Top-Products will give you ten dollars off your next order. Thank you!

Questions 4

Question 5

Question 6

Questions 7 – 9 refer to the following memorandum. 

From: Ralph F. McKinney, CEO

To: All ChemField employees

It is fairly (7) ………for new businesses to take some time to become profitable. However, it took ChemField only two months to establish a strong customer base in the food industry. This resulted from our (8) …………. improvements in serving our customers’ needs. To celebrate our rapid growth, we (9) ………….. all employees a bonus of 20 percent of their current salaries on the last day of this month. We look forward to your ongoing loyalty and dedication to ChemField.

Questions 7

Question 8

Question 9

Questions 10-12 refer to the following article 

(10) …………Dr. Chit, the world is getting more and more overweight The average weight of a Korean woman at the age of 21 is 52 kilograms. By the next decade, the weight (11) ………to 55kg.”

He believes the problem for dramatically overweight people in the world is mostly due to fast food and laziness. “What kind of person that lives in the world today would like to go out, shop for food, come back and stay in the kitchen at least for 45 minutes 3 times a day? We can just walk down the street and get some burgers or tacos. The fast food industry knows this, that’s why you see them expand every day. and the people know this also. That’s why when someone wants to start a new business, they go straight into the food business.”

Another reason he says is for laziness, he sees people are getting lazier each day “Ok. I’m going to go to the gym from now on. lose weight, stay in shape, get (12) ……….. Funny thing is, people get a membership, go to the gym twice, and never go back.  Its a shame. No one wants to do hard work anymore. They want a magical supplement that will do the job. This is wrong in today’s society.”

Questions 10

Question 11

Question 12