Question 1 through 3 refer to the following memo.
MEMO
To: All employees
From: Jason Irving
Re: Free presentation
There will be a free (1)…….. in the large conference room on January 15th. Gregory Souza, from the personnel department, will be (2)…….. about his new book. All employees are welcome to (3)…….. All participants will receive a complimentary copy of his book, which deals with problems and solutions of working in a company.

Question 1: 

Question 4 through 6 refer to the following mail.
To: jlopez@cbt.com
From: rmartin@cbt.com
Subject: Pep talk
Hi Jenny,
This is a quick mail to (4)……… you that I know you are having a hard time. We are all here to help you, so come talk to anyone whenever you want. If you have time this week, how about meeting after work? I’d like to buy you coffee and we (5)……… have a chat. Please let me know if you think this is a good idea or not. Could you give me your reply (6)……… four o’clock today?
Cheers,
Rachel

Question 4:

Question 7 through 9 refer to the following customer comments form.
Pentagon’s Restaurants
Customer Comments Form
Date of visit: Jan 31st
Time of visit: 11 a.m.
Branch name: Rochester High Street
Comments
This is the first (7)……… I have eaten at Pentagon’s. However, I think it will also be the last. I had to wait thirty minutes for my food. I had to ask the waitress four times before she brought water to our table. I (8)…….. not enjoy a conversation with my friend because of the noise from the kitchen. The staff (9)……… shouting and yelling at each other the whole time. I asked to speak to the manager, but he was not available. The food was very good, but not good enough to make me want to return to any of your reataurants.

Question 7:

Question 10 through 12 refer to the following notice.
NOTICE
From next week, all cars (10)………. are parked in front of the building will be towed away. Any employees who want to park near the building must apply for a special permit. All cars (11)………. a permit sticker will be allowed to park in the car park surrounding the building. Drives who want a permit must visit the personnel office and fill in a form. You will have to pay $5 to receive your sticker when you fill in the form. Please call 843-9876 for (12)………. information.

Question 10: