Questions 1-4 refer to the following letter.

To: Frank Mills, Bayview Hotel bayview@bynet.co

From: bfrench@conet.com

Subject: Reservation

Date: April 12th

Dear Mr. Mills,

I would like to (1)_____ a reservation for one double and one twin room for week of June 1st, for six nights.

I will be travelling with my wife and two twelve-year-old daughters. I would be most (2)_____ if the rooms could be next to each other so that we can be near to our children.

Also, if possible, we could like to have rooms with a view of the bay. I understand that rooms on this side of the hotel are, of course, charged at a slightly higher (3)_____.

We would like to take advantage of the daily breakfast buffet, but will not be requiring an evening meal. Please let me know if you have a (4)_____ vacancy.

Sincerely,

Barry French

Questions 5-10 refer to the following advertisement.

The Meganic Office business catalog offers a wide selection of office products to meet the needs of any business. Browse more than 10,000 products from paper clips to filling cabinets. In short, we (5)_____ everything.

By making Meganic Office your “single-source supplier”, you can save time and money because you will never again have to divide your orders (6)_____ different suppliers.

Also, if the product you are looking for is not currently in (7)_____, we can order it for you within 24 hours.

Your new Wodney metal door is backed by a lifetime warranty for residential use. Wodny Corporation guarantees that your Wodny door will be (8)_____of defects for as long as it is used in the original purchaser’s home.

If replacement becomes necessary, Wodny Corporation will provide an identical (9)_____ at no cost to you.

If the door is installed in a commercial establishment, the warranty is (10)_____ to a period of six years from the date of purchase.

Questions 11-13 refer to the following notice.

Blackmore Park (11)_____ for concerts, shows, and other gatherings.

Applications for permits to hold events on theBlackmore premises should be submitted to the management office. We encourage event organizers to turn in their applications early (12)_____ park-use permits are issued on a first-come, first-served basis.Decisions about events are made weekly, and we often have more applications than available permits.

Remember to include your contact information on the application; applicants may be asked to provide additional information before a final decision is made.

Organizers should avoid making any arrangements until they have received (13)_____ from Blackmore Park Management.

Questions 14-16 refer to the following letter.

Dear Ms. Kumar,

Thank you for (14)_____ about the procedure for making changes to orders from Finestri Books Online.

To answer your question, we cannot change an order placed through our Website (15)_____ it had shipped.

However, if your order is still being processed and has not yet been sent out, you may be able to add or remove an item. To do either of (16)_____, you must speak to a customer service representative.

When you call, you will be asked for your order number and your Finestri password.

Thank you for interest in Finestri Books Online.

Sincerely,