Questions 1 through 4 refer to this email.

To: Project Leads

From: James Pak

To all Pak Designs project leaders:

In the coming weeks, we will be organizing several training sessions for (1) ____ employees. At Pak Designs, we believe that with proper help and support from our senior project leaders, less experienced staff can quickly (2) _____ a deep understanding of the design process. At the same time, they can improve their ability to communicate ______ (3) across divisions. When employees at all experience levels interact, every employee’s competency level rises and the business overall benefits. For that reason, we are urging experienced project leaders to attend each one of the interactive seminars that will be held throughout the coming month. (4) _____.

1.

Questions 5 through 8 refer to this email.

To: Will Grace

From: Victoria Cook

Cc: Bob Davenport

Subject: Excessive absences?

Will,

I received a _______ (5) e-mail from your supervisor, Bob Davenport, informing me that you ______ (6) a number of unexcused absences in the last couple of months. According to his report, you were absent on August 18 and 19, in addition to yesterday. And you’ve been late for work every Monday, too.

When you worked directly under me until I was promoted to my current position, my ______ (7) of you was always very positive.

I’d like to get to the bottom of this. If you would like _____ (8), my door is always open.

Victoria.

5.

Questions 9 through 12 refer to this email.

To: Customer Service Department

From: Sofia Gaga

Subject: Incorrect billing statement

Date: June 28th, 2019

I am contacting you once ____ (9) after receiving no reply to my prior e- mail regarding the problem with my gas bill for the month of April. After receiving my bill for last month, I queried the charge that was included for unpaid gas in March. When I called your department about the issue, I ____ (10) that the incorrect charges would be removed and that a new bill would be sent to me by e-mail.

However, the new bill still includes these erroneous charges, which I have no intention of paying. Therefore, I have attached an image of a receipt ____ (11) that I paid my bill for the month of March in full on April 12. ____ (12).

Sincerely,

Sofia Gaga

9.

Questions 13 through 16 refer to this email.

Dear Mr. Lee

It is with reluctance that I’m submitting this letter. Although my time with UPI Corp. has been, on the whole, _______ (13) and productive, for quite a while now I have become less and less satisfied with the work situation.

The direction of the company, the group _______ (14) I work, and the new targets and the methods of accomplishing them are making it increasingly difficult for me to feel that ______ (15).

Therefore, it is with regret that I ask you _______ (16) this as my resignation from UPI Corp. effective November 11.

Sincerely,

13.