Mark Walter

52 Southern Avenue

Great Falls, Montana 86502

Dear Mr. Walter,

I am writing to inform you that we’ve had (1) ____ with the air-conditioning units in our offices. I contacted Coolair Corporation two weeks ago, and they send a technician to make the necessary repairs.

The work was done at the considerable (2) ____ , as several components in each unit were damaged and had to be replaced. According to the technician, the units were not properly set up by the maintenance crew. Because the air conditioners were damaged during installation, Coolair refused to take responsibility for the malfunction, which means that we were forced to pay for the repairs ourselves.

I have enclosed an itemized invoice showing that the total cost of the repairs came to $785, with $365 for (3) ____ and $420 for labor. Our lease states that such costs are covered by the owner of the building. (4) ____. We would, therefore, appreciate it if we could be reimbursed as soon as possible for the full amount.

Sincerely,

Molly Davison