Question 1-3 refer to the following letter. 

State Department of Health 

Dear Parents,

I am writing this letter to notify you to change in a checkup schedule which has been moved up to Friday October 19, instead of Wednesday October 17. If this day (1)…………………convenient for you, please speak with our coordinator.

In addition, please note that the office phone number has also been changed. It is (2)………………. (518) 437-8329.

We are trying our best to respond with timely (3)……………………and accuracy.

Sorry again for the inconvenience. For more information, please contact Donna Maser, the program coordinator, at (518) 437-5961.

Question 1:

Question 4-6 refer to the following letter. 

Luis Hawkins
105 Mt. Wellington Lane Auckland, New Zealand
March 2, 2007

Mr. Berman
Ave. Simon Bolivar 359 Monterrey 6400
Mexico

Dear Mr. Berman,
The other day, I attended a seminar where you gave a presentation entitles “Ideal Renovation.” I found you talk very (4)……………………

Our company has been selected to renovate the Hempha Library, which is one of the biggest libraries scheduled to be (5)…………………..renovations soon, to enhance library services for the community.

It would be of much help to have you ideas and suggestions as a consultant on the project from the outset, (6)…………………….we are considering how to best meet the needs of the prominent library. We are looking forward to doing business with you.
Sincerely,
Luis Hawkins

Question 4:

Question 7-9 refer to the following announcement. 

Parking policy and regulations 

NATOKA has sufficient parking for all employees, one-site contractors and visitors to our site. To ensure the effect of our parking privileges and safety of the workers and visitors, NATOKA’s parking policy has been modified to better monitor on-site parking.

All employees and one-site contractors are now required to register their (7)…………………. Failure to display a parking permit might (8)…………………… your vehicle being towed.

For individuals who may use more than one vehicle for transportation to NATOKA, a separate permit for each vehicle is required.

The procedure of obtaining additional permits is the same as for registering the first permitted vehicle.

Permits must be renewed quarterly in accordance with the expiration date on each permit, so people who use the parking area (9)…………………….to read all the regulations on packing policies carefully.

Question 7:

Question 10-12 refer to the following message.
To: Employees <nkos@assoc.wc.edu>
From: Dax Shepard <Dax@tpl.zs.us>
Date: Tue.12.June 2007 14:58:23

This message is being posted to all employees. First of all, I’m pleased to announce that Dale Spencer was appointed as the district manager.

As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (10)…………………….

For the past few weeks, we have received many letters from customers expressing their (11)…………………..

They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.

This sort of commitment indicates that Dales puts customer (12)…………………… before anything alse.

Question 10: