Questions 1 through 4 refer to this email.

Dear Mr. Mitchell,

I am writing in _____ (1) to the current situation with the Skipton Airport Project. We have a number of questions which we hope you could answer.

First of all, could you please provide us with an update on where you are on the Skipton Airport Project. We would also appreciate it if you could clarify what the current issues with the _____ (2) system are and confirm when you expect them to be resolved.

In addition, at the end of our last meeting we requested a copy of the latest project update report. Unfortunately, ______ (3). We would appreciate it if you could forward this to us.

And lastly, we are considering extending the period of the post-installation support from your company from 6 months to 12 months. We would be very grateful if you could provide us with a quote for this ______ (4).

I look forward to hearing from you.

Yours sincerely,

Ian McAdam

Development Manager

1.

Questions 5 through 8 refer to this email.

Hi Dave,

I hope that everything is OK over there. I just have a few questions about the Skipton Airport Project.

First, can you give me an update _____ (5) where you are on the project? I’d also appreciate if you ______ (6) what the current issues with the delivery system are? And confirm when you expect them to be resolved.

Also, at the end of our last meeting I asked for a copy of the latest project report. I still haven’t received one. _____? (7)

And _____ (8), we’re thinking about extending the period of the post-installation support from your company from 6 months to 12 months. Can you give us a quote for this extension?

Please get back to me with the information as soon as possible.

Thanks,

Ian McAdam

5.

Questions 9 through 12 refer to this memo.

From: Max Stein

To: All employees

Re: Newly developed e-mail guidelines

Last week I attended meetings ______ (9) Sonya Bell several times, Director of Human Resources, to discuss the results of the recent professional development workshops held throughout the firm. We especially talked about the widespread dissatisfaction among our employees that they are spending excessive time and energy on reading, answering e-mail each day. ______ (10), my staff has put together a ______ (11) of suggestions to improve this situation.

We have enclosed a document which lists those suggestions. ____ (12)

Yours faithfully,

9.

Questions 13 through 16 refer to this email.

Researchers at Chevlin University have announced a ______ (13) in the field of nanotechnology. Scientists working at the Gilbert Hutchins School of Technology produced a braided strand of fiber composed of carbon nanotubes which is _____ (14) stronger than steel and highly conductive.

The carbon nanotubes were coaxed to braid themselves through a new chemical bathing process developed by the researchers at the school. A press release from the head of the research group, Dr. Salim Mansoor, ______ (15) that the fiber was only 4 centimeters in length, so practical applications were still far off in the future. However, this discovery marks the first time that several nanotube strings have been coerced to braid themselves, thereby ______ (16) the desired properties of a single strand.

13.