Questions 1 through 4 refer to this email.

Dear Mr. Casey,

We’ve reviewed your letter and we’ve decided that you’ve actually been overcharged____ (1) your entire contract from last year.

In order to compensate this unfortunate____ (2), we would like to make you an exceptional offer on your contract for the next year.

We will not only upgrade your current plan to the premium service but also have an assigned customer service provider_____ (3) meet your needs as much as possible. This customer service provider_____ (4) that you’re completely satisfied with our service during the contract over the next year.

Thank you and it’s always our pleasure to have you as one of our valued customers.

Sincerely,

Benjamin McPhillips

HDE World Wide TV

1.

Questions 5 through 8 refer to this email.

To: Heads of departments

From: Dr. Kerns, CEO

Date: October 3, 2018

Subject: Supplies Budgets and Annual Picnic

Firstly, please note that we _____ (5) more than 80% of the budgeted funds for office supplies for this fiscal year. We have over 3 months left in the fiscal year. Plan accordingly _____ (6) you do not overspend in this area. Please see me to discuss _______ (7) circumstances.

Secondly, please confirm with your staff that the annual company picnic will be held at Memorial Park on Oct 10th, 2018. The event will be catered by Fresh Air Barbeque, with desserts by Nancy’s Sweet Things. ______ (8) The more, the merrier. Please plan to join us! RSVP with Mrs. Taylor by Oct 7th, 2018.

Many thanks.

5.

Questions 9 through 12 refer to this article.

To: Jim Strong

From:

Subject: Order #477

Date: 29 August

Jim,

I just checked on the status of your order (#477) and was told by our shipping department that it was sent out on Friday, August 26. You _____ (9) it this coming Wednesday at the latest.

______ (10) Apparently there was some difficulty finding the high-grade wood your custom order required. _____ (11) problem was the drying time required for the special gloss you requested.

We should have notified you as soon as we noticed the order would be behind schedule. I have already spoken to the head of the production team to make sure something like this never happens again.

Again, we are sorry for the ____ (12) shipment. We are sure, though, that you will be thoroughly satisfied with the final product.

Best regards.

9.

Questions 13 through 16 refer to this announcement.

To: Engineering Department

From: Peter Manning

Re: Pedestrian Hike and Bike Trail System

Date: Jul 02nd, 2019

We are pleased to announce that Callahan Construction Company has won the bid for the pedestrian hike and bike trail system to be constructed in Towson, Maryland. However, _____ (13) a problem with the timetable, the local government cannot agree to our proposed deadline. As such, we were unable to receive the ____ (14) we asked for.

We now have to finish the hike and trail system one month earlier than the project completion date we planned for. In light of this development, we are asking all engineers to give attention only to top- priority projects _____ (15) this one.
We will be holding our initial meeting on Thursday at 10:00 A.M. It is important for us to finalize our strategies to meet the new deadline. Let us use this time for _____ (16) a new plan for the project.

Best regards.

13.