Questions 1 to 3 refer to the following memo.

Dear Customer,

After more than 30 years on Spruce Street, Andrew’s Bookstore will be (1) _____ in late March.

We have been very successful at our current location, but as our regular (2) _____know, we are outgrowing our space. The new site at 2145 Locust Avenue includes shelf space and room for a sitting area and a café. We invite youto visit the shop when it opens on its April 3, and we look forward to (3) _____to serve you.

Sincerely,

Andrew Reynolds, Owner

1.

Questions 4 to 7 refer to the following memo.

From: RT Bank

To: Customer Mailing List Subject: Reduce the clutter

Date: 18 June

This is (4) ______that RT Bank now offers paperless statements. Receiving your bank statement electronically is better for the environment and reduces the amount of paper in circulation. It can (5) _____reduce the clutter in your home office and make it easier to keep track of your records.

While most banks (6)____electronic statements for just eighteen months, RT Bank provides online access to monthly statements for two years. To sign up for this (7)_____, log in to your account on our website, www.rtbank.co.nz, and click on the tab labeled “Paperless Statements”.

4.

Questions 8 to 10 refer to the following memo.

A Spice Jewel in Town

If you have not (8) _____had the pleasure of dining at The HK Restaurant. I would highly recommend it. Gordon Ramsay has established to serve his guests with a high respect and especially the delicious dishes. In the main door, dinners (9) _____on large silk cushions on a dark teak floor. The dining area is decorated with warm colors and soft lighting, and the food is served on low tables. In this beautiful atmosphere, tasting the Wellington steak dishes by Chef Gordon Ramsay would definitely be a monumental experience.

Diner prices at the HK Restaurant are (10)_____, and making reservations in advance for any weekend dining plans is recommended.

8.

Questions 11 to 13 refer to the following memo.

From: awatkins@toveyscoffeeshop.co.uk

To: rchandra@daypost.co.uk

Subject: Photographs Date: 5July

Dear Mr. Chandra,

I’m responding to your request to put some of your photographs on display in our coffe shop. Thank you for sending us the samples. Your work is clearly 11______, and we particularly like your photographs of business in Cheltenham.

At this time, we are 12______to exhibit any of your photographs in the shop. We have other artwork on display until the end of August, and we 13_____do not have the space to display an addition artist’s work. We strongly encourage you to continue your work and hope you will submit it to us again in the future.

Sincerely,

Andrea Watkins

Tovey’s Coffeeshop

11.

Questions 14 to 16 refer to the following memo.

From: Sang Min Lee

To: All Ackhire employees Subject: Park Volunteering Date: June 12

Next week the Ackhire Company will (14) _____in our seventh annual Community Service Day. This year, we will be volunteering at Langhill Community Park. Employees will be split into groups to work on three different projects. One group will be painting a new playground facility. Another group will clean up the (15) _____on the west side of the park. This is necessary because last week’s storm caused many leaves and tre branches to be strewn across the two sports filelds. A third group will landscape the entrance to the park by weeding, planting flowers, laying fresh dirt and mulch.

If you have a preference for any of the activities described above, please send an e- mail to sangmin_lee@ackhire.com. Otherwise, employees will be assigned (16) _____ to one of these porjects.

Thank you again. We look forward to your participation.

Sincerely,

Sang Min Lee

14