Questions 1 to 4 refer to the following e-mail.

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Are you tired of constantly using more minutes than what is allowed in your cell phone plan? Do you want a
plan that is truly unlimited? Do you want plan that has unlimited minutes, unlimited texts, unlimited video and
picture messaging (1)_____________having to pay an arm and a leg?

Freewire now introduces a plan that has all the (2)___________cell phone users want without the expensive cost.
With the new Freewire plan, you get unlimited minutes for domestic calls and a special discount for
international calls. You also get unlimited texting and unlimited video and picture messaging for a monthly fee
of $99.99. For a limited time, if you sign a two year contract, we will also (3)____________ a new Silverberry
phone for free. Imagine owning the new Silverberry phone for absolutely free. (4)_____________.

Questions 5 to 8 refer to the following e-mail.

To: All Sales Employees

From: Amanda Winthrop

Date: December 20

Re: Bonus

Dear Sales employees:

I want to congratulate you on another successful year! Due to your hard work, we have again achieved the (5)_____________of selling the most number of laptops in the Midwest region.

Headquarters has recognized your efforts and approved a 10% bonus for all of you! (6)________. I am extremely proud of each and every one of you. Headquarters is alsodetermining a salary increase for all sales employees based on their yearly (7) ___________ reviews.I have submitted your performance evaluations to headquarters, and the salary increase announcementsshould be made in the (8)________ future.

I want thank you again and encourage each of you to make next year another successful year!

Best Regards,

Amanda Winthrop

VP, Sales

Questions 9 to 12 refer to the following e-mail.

Real Bank

Are you tired of having to listen to one recording after another when you call your bank? Do you get (9)____________with all the numbers you need to push in order to just find the balance of your account?

Do you wish sometimes that you can speak to a real, live person? Well, at Real Bank you can. (10)___________. We believe our customers (11) __________the bestservice.

We don’t believe you need to waste your time navigating through a complicated phone tree just find the balance on your account or for any other needs. Every time you call us, all you need to do is push “0” in order to speak (12)__________ a live person. It’s that easy. So, what are you waiting for? Call us!

Questions 13 to 17 refer to the following e-mail.

Reservation Confirmation

Autsin Hotel

1111 Francy Street

Austin, TX 7777

May 27

Dear Mr. Smith,

Enclosed, please find a copy of the reservation confirmation form. We are holding the Big Event Conference Hall for you from August 10 to the 16th. In order for us to (13)__________ this reservation, you will need to fill outthe form and transfer a deposit through bank account for $2,300.

This amount is 10% of the total price of the conference hall for your event. As I mentioned over the phone, the maximum (14)_____________for the conference hall is 300 people.

If you should require additional seating, we are able to open up the (15)________hall for 100 more people. We willnot be able to accommodate more than 400 people. (16)___________. Pleasemake sure to fill out this (17) ____________ and inform us of your meal choices.

Should you have any questions, please do not hesitate to contact me.

Sincerely,

Frank Vandersleet

Conference Manager