Questions 1-3 refer to the following advertisement.

Klein Mobile gives you (1)_____! Customers can choose that perfect plan from the wide variety that we offer

Basic calling plans allow customers to choose between unlimited minutes or 200, 400, 650 minutes per month. These plans include text message service but not Internet service. Premier calling plans, (2)_____, allow customers to use their phones to access e-mail, social networking sites, and more.

Though premier plans cost slightly more, they provide enhanced (3)_____ features.

Questions 4-6 refer to the following advertisement.

Riverfront to Have New Look

April 16 – A comprehensive restoration for the run-down Emerson riverfront was announced today.

The aim of this initiative is not only to improve the (4)_____ around the Emerson River, but also to increase recreational activity there by making paths more accessible.

At a press conference, Mayor Jackson explained, “The Emerson River is the heart of our city and (5)_____ a place of rest for our citizens. Once the redevelopment is completed, this will finally be possible.”

Construction is set to begin on both the north and south side of the river’s banks. (6)_____ side will feature customized pathways and numerous facilities such as basketball courts, swimming pools …

Questions 7-10 refer to the following advertisement.

Make Your Wardrobe Unique!

At T-shirts Plus, we have the widest selection of high-quality cotton tops available for the printing of any photo or logo. Our entire inventory is (7)_____ for this type of custom printing.

So, simply select your shirt, provide an image, and let us do the rest. The process takes about two business days. You can request our reasonably priced delivery service, or ask for one of our employees to (8)_____ you when the printing has been completed.

Print personalized gifts (9)_____ family and friends, promote your company, show support for your favorite team – the possibilities are endless.

Please note that colors (10)_____ slightly from the original image, depending on your computer’s color settings.

Questions 11-13 refer to the following letter.

Ms. Suwon Park

West Alameda Blvd

Los Angeles, CA 90025

Dear Ms. Park,

Summer is coming, and we at Dermacare Skin Clinic know that your skin needs extra protection during this season. (11)_____this reason, we would like to tell you about a special seasonal offer.

Your status as a premium member (12)_____ you exclusive access to our new “Dermacare Full Facial” package.

Signing up for this package entitles you to several (13)_____ not available to regular customers, such as consultations with your own private dermatologist.

To learn more about how this unique offer will leave your skin looking healthy and bright, contact a staff member at your local clinic.

Questions 14-16 refer to the following memo.

To: All technical staff

From: Jerry Goro, Plant Supervisor

Date: August 14

Subject: Safety protocols

We have recently received certification from the International Organization for Standardization, and our safety protocols will change starting from next week as a result. In order to (14)_____ assess the terms of our compliance, an inspection team will be visiting our plant at some point in the near future.

During the visit, the plant will not be subject to (15)_____, but it will operate at reduced capacity.

All staff members are expected to fully cooperate with the visitors in all matters. (16)_____ inspection is vital for the future of the plant and the company, so every effort must be made to ensure that operations continue as smoothly as possible during the upcoming weeks.