Question 1 through 3 refer to the following notice. 

To shoppers at Brick Mart

Please, shoppers, after you are finished with your shopping, place the carts where you first got them, in the cart area. This will (1)……….. more space on aisles, as we are having trouble lately with a lot of customers reporting there isn’t enough space in the aisles because of what other people are too lazy to do. These rules are closely (2)……….. to in all shopping areas. Also, please, if you have something you would like to return, bring it with a receipt. We cannot take items that have no receipt, not even store credit. NO EXCEPTIONS WILL BE MADE. These are too many shoppers that bring in items (3)……….. a receipt and when we check them out, we see that it isn’t from our store. These simple rules will bring smiles to our shoppers and our faces as well and make shopping for you at Brick Mart a much more pleasureable one. Thank you.

Question 1:

Question 4 through 6 refer to the following statement. 

We at Golden Corral restaurant is working hard everyday (4)……….. the freshest, tastiest, and the most satisfying food ever. We have won the most awards in the family restaurant business thanks to great consumers like you, and we would like to show our appreciation by having Family Night Friday, Steak n Steak day, and Mexican day 30% off. In addition, if you come with 5 or more people, we will seat you at the best seats in the restaurant, and give each one of you 50% off discount.

We are the best buffet restaurant in town, and you, the consumers, have proved that. The reports and graphs show our (5)……….. in business, and the satisfied customers leave us satisfied, also. Our commitment to quality and great foods has earned your trust and believe we hold a spot in your hearts for a good restaurant. We will continue to cook up great goods, and we hope you will enjoy us (6)……….. you have before. Thank you.

Question 4:

Question 7 through 9 refer to the following letter. 

Dear Chung,

I am writing to see if your son is Ok. I understand he has gotten into a fight with my son, and I’m sure both of them didn’t want that to happen and would like to remain friends. Not only does my son want to stay friends, but he told me he has learned a lesson to treat his friends with (7)……….., I would appreciate it, if you can tell your son what he told me. Well I can say that there will be no (8)……….. trouble between your son and mine, this  (9)……….. and their being grounded for a month should teach them not to fight. Remember when we were kids? We never used to fight. It’s funny how kids these days fight all the time. I hope this incident will not preclude our relationship, and I know that we will stay friends for a long time.

Sincerely,

Emma

PS You better get some ice Brad’s eye! I think my son won that fight.

Question 7:

Question 10 through 12 refer to the following message. 

To: All employees

Please ask that all files will be sent to your e-mails by tonight for our company’s progress report. You may contact me, or the manager in your department to send you the files. The files that will be sent are progress and information of (10)……….. and we are sending them to you to see if there are no errors.

If you do not ask for the files to be sent, the ones we have  right now will go into  the progress report. All files that are on the main computer will be automatically sent in for a print of the progress report, and after the reports are printed, absolutetly no changes will be made. In order to have a very exact progress report, we must have a very  (11)……….. employee profile.

In  case some employees may not to know, this is a progress report we print every 3 years to see how the company has changed, what we must work on, and what we have made progress on. The president of the company takes these progress reports very  (12)……….., so please, we ask you to contact one of us. Thank you.

Question 10: