Questions 1-3 refer to the following memorandum. 

Date:April 23

To:Furrer Software, Sales Staff

From: Maya Ribela, Director

Re: Program Demonstration

This morning, I received a telephone call from Mr. Elliot Trevors, Assistant Head of Research at Alto Enery. Mr. Trevors expressed in our latest data analysis computer program, Furrer 2000, and requested that we provide a demonstration of this software to his entire research staff. (1)……………………….. most convenient time is during the morning of either May 4^th or 5^th.

For this demonstration, it is preferalbe that the presenter be someone who has been part of Furrer’s sales division for a minimum of two years. A newcomer is encouraged to assist the presenter as it is a fantastic opportunity to see firsthand (2)…………………………… a demonstration should be done.

This is an excellent chance to (3)…………………………….. valuable sales experience. Anyone interested should see me in my office on the third floor befor the end of the month.

Thank you very much.

Maya Ribela, Director of Sales

Question 1:

Questions 4-6 refer to the following report. 

If you enjoy stories about real people who overcome real obstacles, you won’t want to miss Darry! Gibson’s latest play, Marcus Hits the High Notes. Peter McDougall plays the lead role of Marcus Emerson, a boy with a learning disabiliy who becomes a famous pianist. With the help of other (4)………………………….. cast members like Beatrice Arnold, who plays Marcus’ mother, this production has been a huge hit in many other cities. Performances have been scheduled from May 13^th to 16^th at 7:30. Even though that is two months away, the theater is (5)………………………. to be packed each and every night. (6)……………………., the unexpected popularity of this play has inspired Darry! Gibson to write other plays based on real stories.

Question 4:

Questions 7-9 refer to the following letter. 

Elmview Tower

Dear new tenants,

On behalf of the manegement, thank you very much for (7)………………………….. to move into Elmview Tower.

This letter is a confimation that the lease contract has been approved. We hope you will find your business space on the 27^th floor comfortable.

Since this building is in the center of the financial distric, almost all banks and financial agencies are located (8)…………………………. 20 minutes on foot. This are also has some of the finest Italian and French restaurants in the city.

The building management will have your electricity activated as soon as you move in, but tenats themselves are responsible for having telephone lines installed in their offices. If you need any repairs done, please phoneour maintenance office at (416) 089-3646.

Again, thank you for (9)………………………… in Elmview Tower. We hope you enjoy your new office.

Best wishes,

Omar Gordon

Building Manager, Elmview Tower

Question 7:

Questions 10-12 refer to the following letter. 

Dear Ms. Robinsion,

Thank you for invitingme ona tour of your company last month and for the fabulous opportunity to be interviewed by your board of directors.

I was truly (10)………………………….. with the diligence of all your employees in every aspect of the company’s operations. Unfortunately, I have already accepted the position of Chief Financial Officier at William Insuarance Company. It happened just threed days prior to when I received your letter concerning the (11)……………………….. of the position.

It is truly unfortunate that I lost the chance to work (12)……………………………….. with the staff of a company that has such great potential for future growth.

Yours sincerely,

Gregory Kim

Question 10: