Question 1 through 3 refer to the following memorandum.
 

To: All employees

From: Department of Human Resources

Date: Monday, April 12

Copies of the new employees handbook (1)……….. to all full-time support staff at the February staff meeting. This publication replaces any early versions. The manual provides information on company policies, employee guidelines, and health and safety issues.

Other full-time employees in non-administrative positions, as well as part-time staff, should have received their handbooks in the mail. Those of you (2)……….. after March 1 should have received a copy during your orientation interview. If you have not yet receiverd a copy, you should contact your supervisor (3)……….. . A copy of the handbook will soon be available on the company webpage at www.carsortshome.com/manual.

Question 1:

Question 4 through 6 refer to the following letter.
 

EMPLOYEE PLACEMENT SERVICES

114 4th St. Springtown, OR 97471

March 15

Mr. John High School

Springtown, OR 97471

Dear Mr. Luccas,

We are pleased to offer you a fee of $175 for your assistance in recruting high school business students to act as  (4)……….. during our school-to-work job fair this summer.

We have appreciate your assistance in the past, and look forward to  (5)……….. with you again this year.

The job fair will begin on the evening of June 28 and will continue through July 2. Though past fairs have been held in the conference halls here at our site, the size of this year’s fair requires th use of a larger facility. Students will need to report to the Springtown Convention Center on the morning of June 29.

Andrew Bowen will be contacting with more information, an any questions you may have should  (6)………..to him.

Again, thank you very much.

Sincerely,

Vincent Jones

Director, EPS

Question 4:

Question 5:
 

Question 7 through 9 refer to the following  annoucement. 

Thank you for your cooperation during the current water shortage. Despite your help, the city’s water reserves are diminishing rapidly. Lake Tanzawa, the city’s main source of water, is now at an all-time low. The city has reduced water pressure to help  (7)……….. resources but we  need your continued assistance, too.

We suggest that you help in the following ways:

– Put a plastic bottle (filled with water and capped) into the toilet tank to reduce water consumption.

– Do not wash your car.

– Turn off the faucet (8)………..you can (while washing your dishes, for example).

– Reduce the number of times you take a bath or shower.

If the shortage continues, it will becomen necessary for the city to obtain its water supply from lakes other than Lake Tanzawa. This new water will not have undergone  (9)……….. testing and may, in fact, contain impurities. If the water coming from your faucet is cloudy or brown, it may be impure. Please use it for purposes other than drinking.

Question 7:

Question 8:
 

Question 10 through 12 refer to the following letter.
 

The functioning of our society is based on reliable, convenient and fast (10)……….. of exchanging messages. This means that automation in companies must systemize not only date processing, but also data communication. One important step forwards office automation was the introduction of electronic mail. This has been in use for a long time, largely in and between university, but also as an international means of communication within large companies.  (11)……….. , several companies offer this service to their subscribers, in the form of electronic mail-boxes. In the early 80’s, it became clear that a significant use of electronic mail could only be possible with international standardization. In particular, general communication between companies is only possible if standardized protocols define the communication between computers from different manufacturers over a (12)……….. of transmission media.

Question 10: