Questions 1 through 4 refer to this memo.

To: All employees

From: Parking Services

Date: July 10

Re: Parking garage cleaning

We would like to advise employees of arrangements that have been made to clean the company parking garage. All indoor parking areas will be closed during the cleaning. (1) _______ will include permit parking spaces, visitor parking spaces, and service vehicle spaces.

Vehicle (2) __________ to the parking garage will not be allowed after 6:00 P.M. on Friday, but departures will be possible until the garage is empty. During the cleaning, permit holders should use the outdoor parking area located on Sussex Drive West. (3) __________ parking will also be available in Lot B and Lot C.

If you have any questions (4) ________ this notice, please contact Mike Mallone at extension 3888.

Thank you.

Questions 5 through 8 refer to this announcement.

Dear Sky Breeze Representative,

I am an avid biker and a longtime user of Sky Breeze cycling helmets. Two weeks ago, I noticed that my old Sky Breeze helmet (5) _______ to show signs of wear. In the interest of safety, I immediately went to your store to purchase a new helmet.

The day after I received the new helmet in the mail, (6) _______. I am sure that this damage occurred prior to purchase (7) ______ I have not dropped, thrown, or hit the helmet in any way.

According to your warranty policy, Sky Breeze will replace a defective helmet free of charge.

I have enclosed the cracked helmet and the payment receipt. Please send the (8) _________ to the address written on the back of the receipt.

Thank you for your prompt response to this request.

Cordially,

Questions 9 through 12 refer to this memo.

To: Verbotec Employees

From: Stacy Lim

Date: September 20

Re: Position available

The (9) ________ job opening will be posted externally on October 1. Employees interested in applying should contact the Human Resources coordinator prior to that date. (10) ________

Position: Human Resources assistant

Location: Toronto

The Human Resources assistant helps with the (11) ________, selection, and orientation of new employees. In addition, the assistant is responsible for ensuring that employee databases are (12) ________ maintained.

Best regard.

Questions 13 through 16 refer to this article.

Promising Future for Female Engineers

In the past, men dominated the field of engineering in Asia (13) ______, however, more women have been entering the profession.

According to a survey of Asian universities, 31 percent of students (14) ______ in engineering courses last year were females, compared to 21 percent ten years ago.

Pan Asian Technologies, a semiconductor manufacturing company in Japan, employs over eighty women engineers. Among them is Hiroko Takahashi, who describes herself as (15) ______ “an analytical mind and a strong interest in all aspects of technology.”

A senior engineer now in her sixth year (16) ________ Pan Asian, Ms. Takahashi heads a team of thirty employees, ten of whom are women. “The professional climate has changed drastically for women engineers over the past decade,” says Ms. Takahashi. She is confident that aspiring female engineers can look forward to rewarding careers.