Questions 1, 2,  and 3 refer to the following letter. 

Dear Mrs. Jones,

Thank you for your letter of May 15^th, I am very sorry that that handle of your new pan broke. I have already asked our supplies office to replace your pan. We (1) ……..every product very carefully, but, as with every large company, (2). …………………..a faulty product does pass through. I apologize for the inconvenience.

Please enjoy the $50 gift voucher (3)……………… to this letter. I hope you will continue to shop at Headway Hardware.

Sincerely,

Alex Morgan

Quality Control

Headway Hardware

 

1.

2.

3.

Questions 4. 5,  and 6 refer to the following letter. 

To: david_brian@gmail.net 

From: ephughes@soreteeth.net 

Re: Cancellation of Appointmetns

Dear Mr.Brian,

You (4). ………………not come to your appointment on January 5^th. In the future, please let us know if you need to cancel (5). …………. . Please try to call at least five hours before your appointment time, so that we can give it to another (5). …………. . Thank you for your assistance.

Sincerely,

Everett Hughes

 

4.

5.

6.

Questions 7, 8, 9 and 10  refer to the following letter. 

Park, Lee and Associates started as (7)……………..two-person firm more than 75 years ago and has grown into South Korea’s largest independent Certified Public Accounting firm. (8)……..got that way by focusing on the special needs of our clients. We always put the client first. We offer traditional accounting services such as audit and tax services. We also act as consultants and can provide a number of new, innovative services such as fund start-up services. We help business owners save money and protect themselves from risk. We help individuals protect (9)……..assets, plan for the future and minimize taxes.

(10)……………..services set us apart from other firms.

 

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8.

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10.