Question 1–2 refer to the following business correspondence

Market Product, Inc.

830 2^nd Ave, Suite 20B

New York, NY 10015

June 7, 20__

Ms. Lucy Harper

2091 W 4th Avenue

Apartment 101

Buffalo, NY 12345

 

Dear Ms. Harper:

Thank you for your letter of April 15 looking for a job at Market Products. You have good experience and an excellent education. I am sorry to tell you, however, that we don’t have any job openings at this time. We will keep your résumé and contact you if we have any job openings in the future. Good luck.

Best regards,

Joan Rogers

Human Resources Director

 

1. Why did Joan Rogers write this letter?

Question 3-6 refer to the following advertisement

Sea Island Resort

Spend your next vacation with us.

Enjoy our:

• private beach
• two swimming pools
• four tennis courts
• five restaurants
• beautiful weather all year

It’s easy to get here.

We’re just eight kilometers from the airport.

Call your travel agent to make reservations.

 

3. What is this ad for?

4.         What is one thing you cannot do at Sea Island Resort?

5.         The word “private” in line 5 is closest in meaning to

6.         How can you make reservations for Sea Island Resort?

Questions 7 through 10 refer to the following letter and form.

14 Green Lane

Hartley

Wessex

WE2 7HE

March 3rd, 2005

The Manager

Audios Etc.

Head Office

London

 

Dear Sirs,

I recently bought a programmable CD player at the Hartley branch of Audios Etc. Your company was recommended to me by several of my acquaintances. Therefore, although it was the first time I had visited one of your stores, I was sure you were a trustworthy company.

When the CD player was delivered to my house, I found that the player was the wrong color. I asked for black; however, the player that was delivered was red. I telephoned the Hartley branch, and a very friendly clerk arranged for it to be changed. This time the programming function did not work. Again, the store changed it. Yet again there was a problem. There was a big scratch on the paintwork. I had been led to believe that Audios Etc. was a reliable company. This experience has proven the opposite to be true. I would therefore like to formally register my dissatisfaction and demand a refund. Please find enclosed a completed customer complaint form.

Yours faithfully,

Matt Greer

********************

 

Audios Etc Customer Complaint Form
Product Name	Sanshi Programmable CD Player
Serial Number	21002330A1
Problem	1. Wrong color, 2. Programming functions not working, 3. Product surface damaged: large scratch
Date of Purchase	February 15th, 2005
Action Desired	Full refund of cost of CD player
Customer Details	Matt Greer, 14 Green Lane, Hartley WE2 7HE, TeL 820-8839

7. Why did Matt Greer write this letter?

8. Who is Matt Greer?