Questions 1 through 2 refer to the following notice. 

To: All library employees

From: Management

Subject: Elevators

Please note that elevators one and two will be out of service today due to monthly maintenance. Stairs on the east of the building can be used for access to floors one-three. Elevators three and four, with access to the basement and parking garage, will still be in service. All elevators will be in regular working order tomorrow.

Question 1: Which elevators are NOT working?

Questions 3 through 6 refer to the following letter. 

Dear Mrs. Richards,

Thank you for your recent inquiry about the range of goods produced by Patel Pottery. It is my great pleasure to send you a copy of our latest catalog.

We are a small family-run business, and as such, do not produce large quantities of any of our items. Each item that appears in our catalog is limited to a production run of 10. This means that only ten of each item is ever produced.

On occasion, if a particular item produces a great demand, then we may recreate it, but we prefer to keep the individuality of our products and steer clear of mass production. This is because of our philosophy of craftsmanship. We feel that once our potters are asked to make things in large numbers, they risk losing the sense of craftsmanship and begin to feel like a mass production conveyor belt. Of course, this does mean that our prices are somewhat higher than in the average store, but I am sure you will agree that it is worth the cost to be able to own a more unique piece of pottery.

If you see anything in our catalog that catches your eye, or if you have a design of your own that you would like made, the best way to place an order is to call me at 088-799-8000. You can also check out our website at http://www.patelpot.co.uk.

I hope to hear from you soon.

Sincerely,

Ranjiv Patel,

Orders and Deliveries Manager

Question 3: Why did Mrs. Richards write a letter?

Questions 7 through 10 refer to the following memo. 

To: All Kitchen staff

From: Food A Beverage Services

Re: Food hygiene

Date: September 12th

A few days ago, I was disturbed to learn that the front desk has been receiving complaints about the quality of food served by our kitchens. Last week, there were four complaints about hair being found in food. This week, there have been several complaints about soil and insects in the salad from lettuce which has been insufficiently washed. And the last straw, this morning one of our customers found a false nail in her scrambled eggs at breakfast.

I am not going to point fingers, but I would like to say that all of these complaints were made on Thursdays and Fridays. While this is not necessarily conclusive, it does rather suggest to me that the source of these problems is likely to be someone who works on these two days. This narrows it down to a small percentage of the kitchen staff.

However, as I said, I am not going to assign blame, but I do want to remind everyone that all kitchen staff must have their hair tied back and covered by a hat or hair net at all times. Fingernails must be kept short and free of any nail polish or nail extensions. As for the incident of insufficiently washed lettuce, there is no excuse for this, and I expect all staff to be most assiduous in checking that all food is prepared perfectly before it is allowed to leave the kitchen.

Question 7: Why was this memo sent?

Question 10: How will the guilty person be punished?