Questions 1-5 refer to the following advertisement and e-mail. 

Aloha Foods

Aloha Foods is the second biggest food distributor located on the east coast. We first opened for business over 35 years ago, shipping meat, vegetables and fruits to school cafeterias, food markets and restaurants. Aloha’s fleets consitsts of 6 railroad cars and over 400 trucks. Our warehouses contain refrigernated storage areas totaling 120,000 square feet.

To attract clients, Ahoha Food is offering discounts on shipping rates. Reduced rates area available to any company that ships food products with us this year totaling 400,000 pounds or more.

For more details about this offer, please send an e-mail to Christine Choi, our marketing director,at cchoi@alohatfoods.com.

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To: Christine Choi <cchoi@alohatfoods.com>

From: Marvin Bradstreet <marvin_brandstreet@betterorchards.com>

Subject: Better Orchards

Date: March 24

Dear Ms. Choi,

I am the distribution director of Better Orchards, as well-known apple producer. We have over 300 acres of well-managed orchards and we sell our apples in 17 supermarkets all over Cornwall City.

Our business is expanding very rapidly and starting next year, our fruit will be sold in 12 recently-opened supermarkets north of Cornwall. Currently, we rely on Lovely Valley Distribution Ltd. to handle shipping within Cornwall City, but the company has informed me that it cannot satisfy our increasing distribution needs north of Cornwall.

Although Better Orchards does not meet the exact qualifications for the special that you are offering to new clients, our company is planning to raise production by 25% before next year ends. This increase would put us over the minimal amount required for the discount. I would like to discuss the lowest shipping rate that you are repaired to offer Better Orchards. I would really appreciate it if you could phone me concering this matter as soon as possible.

Thank you and I hope to hear from you very soon.

Sincerely,

Marvin Badstreeet.

Question 1: What is NOT indicated about Aloha Foods?

Questions 6-10 refer to the following letter and e-mail.

Pletiful Volumes

23 Glenwood Drive

London, England SE23

Web site: www.PlentifulVolumes.comNovember 27

Janet Broad

Waters Court

Glendale Road

Coventry, England CV6

Dear Ms. Broad:

Our records indicate that you have been a Siliver Member of Plentiful Volumes for two years. We would like to thank you for your patronage and, since your current membership expires on December 17, we would like to invite you to upgrade your membership to Gold Member status for only £23.

Like Silver Members, Gold Memers also order all books online via our Web site. However, Gold Members receive additional benefits such as a 20% saving on bulk orders of 10 volumes or more. This applies to both paperback and hardback novels. In additional, our Gold Member card entitles you to a 7% discount on admission to many well-known museums and art galleries in England including London’s renowned Sanford Mills Gallery. Gold Members also receive e-mail notifications of any new releases. This saves you the time of having to visit our Web site frequently. Simply let us know what categories you are interested in and you will receive an e-mail update every two weeks.

Please feel free to e-mail me at blancaster@PlentifulVolumes.com if you have any concerns about this or any other subjects.

Again, thank you and we look forward to providing you with the best books at the best rates.

Sincerely,

Byron Lancaster, Membership Representative

Plentiful Volumes

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Date/Time: December 4/ 10:24:13

To: Bryon Lancaster <blancaster@PlentifulVolumes.com>

From Janet Broad <jbroad@topalleymail.com>

Subject: Membership status

Dear Mr. Lancaster:

Thank you very much for your offer of a new membership. Regrettably, however, I have decided not to renew my membership. Following a friend’s suggestion, I have decided become a member of EverythingReading.com. Their Gold membership offers the same benefits you provide, but the price is £3 cheaper than yours.

Although I have had no difficulties with the search features or the online review provided for each book, I have become increasingly frustrated with the “Availability” feature. Whenever I click on this button, I receive  a message telling me that I would receive an e-mail within 24 hours as to whether or not the book is available. Most times, however, the notice does not arrive my inbox.

I recall a specific incident in mid August: I logged onto Plentiful Volumes on August 8 requesting information about a textbook titled “Practical Ideas for Creating Your Own Web sites”. I needed this particular volume for a night class. A friend told me that it costs £19 in bookstores but only £17 online so I decided to order it through Plentiful Volumes. However, I received no e-mail until the following Tuesday and I purchased it at Hansen’s Bookshop just one block from here. I had no choice because the class was set to begin the next day, Wednesday.

I learned from my instructor that “Practical Ideas for Creating Your Own Web sites” is used by many schools and training institutes because it was written by Eleanor Davis of Jackson Web Designers, the country’s top homepage agency. Since it is so popular , I don’t understand why Plentiful Volumes was unable to provide a copy.

I strongly advise making appropriate changes to improve your services.

Sincerely,

Janet Broad

Question 6: What is the purpose of the letter?