Question 1- 3 refer to the following guideline.
Miterminator – A mile vacuum cleaner
The Miterminator instantly vacuum away parasitic mites, reducing itchiness and skin rash during the humid and hot summer days. The miterminator consists of a rotating brush that helps the vacuuming process and an antifungal filter cartridge which effectively catches both mites and their eggs. Regular change of the filter cartridge is necessary for hygienic use. Normally, filter cartridges should be replaced after six months of use and for the convenience of our customers, five extra filter cartridges are included. The filter cartridges will turn blue to indicate an appropriate time for a change. The brush should also be washed after every use with a special liquid cleaner that comes with the product.

The Miterminator is also equipped with a UV switch that, once turned on, emits UV rays to completely exterminate not only mites and but also microbes. A feature that has been added to the previous version of the Miterminator, it makes certain that no mite is left on blankets and couches to ensure a pleasant, itch-free summer.

Question 1: What is the main subject of the information?

Question 4- 7 refer to the following article.
A new trend in agriculture: organic goods
As North America and Europe grew through the Industrial Revolution, their agriculture sector has completely transformed from small-sized farms to commercialized, large-scale ones that cultivate massive amounts of crops. Small farmers across the world can rarely compete against industrialized farms. Such commercialization instigated mega-sized agribusinesses to employ reckless means, such as using excessive amount of pesticides, to expand their business. In the 1980s, just over 150 agribusiness produced crops that could feed the whole North American and Europe population.

However, small-sized farms are coming back because of the increased concern modern society das about industrialized crop production. As more and more people look for organic farm produce, local farmers are taking their proximity to consumers as an advantage in selling organic crops. These farmers have started to maximize their profit by creating networks among themselves and using them to create small stores within a community. By marketing the stores’ proximity and healthiness, they are able to rake in a lucrative profit.

Large agribusinesses were able to supply their products to almost every supermarket they could find. But because small organic stores have limited space, their capacity to carry a variety of food products or supply them to other grocery stores is difficult. This is why many organic stores are opening websites for online shopping. Once an order is registered online, farmers can prepare the product right at their farms and deliver it to customers instead of doing so at their small, crowded stores. This service has proved to be popular, as working moms are able to shop for healthy food products conveniently at home.

Regarding the cost of not using pesticides, most organic farmers are relying on traditional methods that work well. Furthermore, most of the traditional methods are recognized by environmental organizations as safe for the environment. Many governments, understanding the advantages of small, organic farming, are publicly supporting it by building relevant institutions, sending out experts and campaigning.

Question 4: What can be inferred about the agricultural structure of the West in the 1980s?

Question 8- 12 refer to the following e-mails.
To: Customer Service Center Manager <mastercs@abchomesupplies.com>
From: Josh Ralph <jralph01@google.com>
Date: Friday April 10
Subject: Question regarding the shipping

To Whom It May Concern,
Last Monday, I ordered a king-sized bed (item number 217) and a small-sized cabinet (item number 345) from your website. On the website, it started that delivery will take up to 1 week, and consequently I expected to receive my shipment by Monday. However, it’s Friday, and I still haven’t got one of my orders yet.

I chose the products because it seemed to be of outstanding quality and durability and at an affordable cost. I also assumed that your company would be able to deliver them quickly. I am rather disappointed at this point. I believe I should have gotten a notice beforehand if there were a problem with the delivery. I hope I get my shipment as soon as possible.

Josh Ralph

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To: Josh Ralph <jralph01@google.com>
From: Customer Service Center Manager <mastercs@abchomesupplies.com>
Date: Saturday April 11
Subject: Re: Question regarding the shipping

Dear Mr. Ralph,
I apologize for the delay in delivery. I have checked your order and found that the item number 217 was out of stock until this Wednesday and the item number 345 was on back order but it was properly delivered. It is our fault for not listing the appropriate status of items on our website. I sent the bed along with two complimentary pillows on Wednesday afternoon via express delivery service. You should get them next Monday.

As a result of this experience, I have talked to the customer service team. I have also enclosed a coupon for your next purchase, giving you a 20% discount and free shipping on your next purchase.

Once again, I apologize for the inconvenience. If you need further assistance, please don’t hesitate to contact us at mastercs@abchomesupplies.com or at 655-239-0006. I will be more than pleased to help you.

Thank you, and we hope you continue to shop with us in the future.
Christine Kim
Customer Service Center Manager

Question 8: What is the purpose of the first e-mail?