Questions 1-5 refer to the following emails. 

To: Office Depot <supplies@office.dept.co>

From: sunnys@pickfords.coSubject: Order reference #002993

Date: February 7^thDear Sirs,

I placed the above order, reference number 002993 on January 15^th, but have yet to receive any of the items that I ordered. I was informed at the time of ordering that one of the items (black easy-click ball point pens, two boxes) were out of stock and would not be available until the end of January. However, I was assured that all other items in my order would be dispatched by January 18^th. I telephoned your supplies department on January 20^th and was told that the order would be delivered by January 25^th. I had still received nothing by January 30^th and telephone again, only to be promised that the order was on its way. It is now February 7^th, and I am still without what are essential supplies for my business. I feel I have no choice but to cancel the order in its entirely and to inform you that I will no longer be using your services.

Sincerely,

Brenda Whitman.

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To: Brenda Whitman <sunnys@pickfords.co>

From: Dustin Stone <supplies@office.dept.co>

Subject: Re: Order reference #002993

Date: February 9^thDear Ms. Whitman.

Thank you for your email of February 7^th. I am extremely sorry to learn of your difficulties. I have looked into your order and indeed, an order was dispatched on January 18^th. However, this was returned to Office Depot as undeliverable. After receiving your telephone call, we confirmed your delivery address and the package was sent again, with the backordered pens on January 25^th. Our records show this delivery as successful, so I am not sure what has happened here.

Again, I apologize for the inconvenience that you have suffered, and while it is regrettable, I understand your decision.

Sincerely,

Dustin Stone

Question 1: Why did Brenda Whitman send an email to Office Depot?

Questions 6-10 refer to the following advertisement and reply. 

One-Med is an emerging growth company that will reward your skills as a Field Sales Representative. One-Med develops and makes medications. Our substantial product line and great prospects for growth allow us to offer you an exciting career opportunity. You will benefit from:

–       A strong compensation package

–       A supportive management team

–       A ‘pay for performance’ system that offers strong incentives

We are looking for candidates with:

–       Bachelor’s degree in business or life sciences

–       Minimum three years of experience in pharmaceutical sales

–       Proven track record of performance

–       Strong work ethic and motivation for personal and profession growth

Please send your resume and salary requirements no later than September 2^nd to:

Human Resources Dept.,

One-Med Pharmaceuticals, Inc.,

3745 Standard Ave.,

Reston, VA.

No phone calls or email application please.

We are equal opportunity/affirmative action employer.

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190 Singlewell Road

Reston

VA 44091

September 3^rdHuman Resources Dept.,

One-Med Pharmaceuticals, Inc.,

3745 Standard Ave.,

Reston, VA.

Dear Sirs,

It is with great interest that I read you advertisement in the Reston Daily Herald.

Please find attached a copy of my resume, outlining my qualifications and experience.

As you will see from my resume, I was recently awarded an MBA from the University of Reston. Although I have not come from a background in business, I have been told many times that I have a natural ability to sell. At university, I was in charge in of the Student Union Fund-raising committee and broke all previous records. I don’t like to boast, but I am extremely proud to say that during my MBA, I was awarded the Business Department’s Award for Excellent for my thesis. This is a prize awarded to one student in the department each year. This is my greatest achievement to date. While I do not have any experience working in sales, I believe that my studies have prepared me for a career in this field. I am looking for an opportunity to put in to practice some of the theories I have learned, and to implement some ideas of my own. I am innovative, hard-working, and sure that I could be a great asset to One-Med Parmaceuticals. I am looking for a starting salary of $30,000.

Please do not hesitate to contact me if I can provide any more information. I can be reached at the phone numbers listed on my resume.

Sincerely,

Kingston Churchill

Question 6: What type of advertisement is this?