Questions 1 and 2 refer to the following letter.

Dear Alice,

I trust that your meetings have been going well this week. This is just a short note to confirm the plans for Thursday evening. As I mentioned when we met to discuss the color scheme for your book, I have reserved two tickets for this Thursday’s Swan Lake at the Sydney Arts Center.

The performance begins at 7:30. As I suggested before, let’s meet at the theater between 6:30 and 7:00. I will be sending the company’s driver to meet you at your hotel at six o’clock. Afterwards, I hope you will be able to join me and our chief editor, Hank Rearden, for supper at La Mirage. Don’t hesitate to contact me if there are any problems. This should be a nice relaxing evening before your departure on Friday morning.

Yours truly,

Martina Hayes

Sales Director

1. What is the purpose of the note?

2. Why did Martina Hayes write this letter?

Questions 3 and 5 refer to the following article.

To: William Maxwell

From: Katherine Potter, Blade Travel

Date: Wed, February 2nd

Time: 7:30 p.m.

RETURNED YOUR CALL/IMPORTANT/WILL CALL AGAIN/PLEASE CALL

MESSAGE: The air portion of your trip has not yet been confirmed. Confirmation will probably come early tomorrow. However, all ground and hotel reservations have been confirmed for you and Joseph Hill. All confirmation numbers, tickets, etc. will be sent by messenger to Mr. Hill once everything is finalized.

TAKEN BY: David Sales

3. Why did Katherine Potter call?

4. Who will be traveling?

5. Where does Katherine Potter probably work?

Questions 6 to 8 refer to the following fax.

To: Peter Cooke, Headly Electronics

From: Darren Simpson, Customs and Excise Bureau

Re: Shipment

Date: April 2nd

A shipment of 48 refrigerators has now been cleared for collection by the Dover Port Authority Customs and Excise Bureau. This shipment arrived on March 27th. An import tariff of £13 is payable on each item in the shipment. At £13 x48 that comes to a total of £634. This is payable before the shipment will be released for collection. Payment should be made to Westman Bank, account #223003, account holder: Custom and Excise. Please fax us once payment has been made.

6. What is the purpose of this fax?

7. Who is Darren Simpson?

8. What should Peter Cooke send after paying the import tariff?

Questions 9 to 10 refer to the following announcement.

Personnel Department News-It gives us great pleasure to announce the appointment of our new vice presidents. As of tomorrow, Marshall and Young, Inc. will have two new vice presidents: Research and Development’s Gary Shepherd and Constance Hayes from the Product Design Department, who were informed of their promotions last Tuesday. Mr. Shepherd, who has been with this firm for ten years, will remain in R&D and will be working with Jordan Jones, Senior VP in that department. Ms. Hayes, who has been a Project Manager in Product Design since joining Marshall and Young five years ago, will be heading up the Consumer Products Department along with Eugene Park, who is transferring from his position as vice president in R&D. We are expecting an exciting year and looking forward to the continued success of Mr. Shepherd and Ms. Hayes.

9. How many people from Product Design were promoted?

10. Who will leading the Consumer Products Department along with Eugene?