1. Questions 1-3 refer to the following information.

Influenza (flu)

The flu is an infection of the respiratory system ______ by the influenza virus. There are three types of influenza virus: A, B, and C.

Flu symptoms include:

• high temperature

• cough

• muscle ache

• sore throat

• chills

• fatigue

Most people recover from the flu within one or two weeks, _______ others, especially the elderly, may feel weak for a long time after other symptoms go away.

Treatment

There are effective treatments that can reduce the duration of the flu and improve your quality of life. See your doctor within two days of when flu symptoms appear to find out if these and other treatments are right for __________ .

 

Prevention

The best tool for preventing the flu is the flu vaccine, and the best time to get a flu vaccine i is from early October to mid-November. You need a flu vaccine every year because new vaccines are developed annually to protect against new strains. Talk to your family doctor for more information.

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4. Questions 4-6 refer to the following notice.

Warranty

Appliance Help offers you a one year warranty on all parts and accessories.

We sell only Original Equipment Manufacturer(OEM) parts. These are replacement parts i that are provided and approved by the manufacturer of your appliance.

______ part purchased from Appliance Help is guaranteed free from defects. If your part fails within one year from the date on the original purchase invoice, it ____ by our warranty policy.

If you have a part that________ for warranty replacement, please have your original purchase order number ready. We will place a new order for you. It will take approximately 2-3 weeks for your warranty to be processed. Shipping costs will be the responsibility of the i customer.

To place an order under warranty, please contact us by email or phone toll-free at 1-800-470-7119. Please be ready with your original order number, part number and email | address.

 

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7. Questions 7-9 refer to the following letter.

September 12, 2009

Mr. Pedro Mendez j Three F Printing Co.

2100 Orlando Street Cocoa Beach, FL 32339

Dear Ms. Mendez,

IBEX _____ the national meeting of plant safety officers at the Gold Coast Hotel on October 5th, 6th and 7th. We are expecting about 1,500 attendees.

Could you please ship 1,500 of your workshop brochures to me at the address _____ above?

 

They need to arrive by September 15th in order for us to include _______ in the attendees’ welcome packets. Thank you for your prompt attention to this matter.

Sincerely,

JctthuO’JctchtrOrvJoshua Jackson

Public Relations Department

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10. Questions 10-12 refer to the following letter.

Dear Ms. Mendez,

I Circulation of our newsletter, Towing Industry Report, has climbed 110% since you took I over its editorship almost three years ago. Our contract is now up for renewal and we are eager to continue the successful working relationship that we __________.

 

Enclosed is a copy of a new contract that is very similar to the _________ document.

 

The only change of note is an increase in your royalties, paying you 1 % of all new subscription sales and 0.5% of all renewal subscription sales.

We would be delighted to have ___________continue as editor of Towing Industry Report and look forward to further cultivating our solid working relationship in the years to come.

Sincerely,

Joseph Smith

Joseph Smith

Editorial Department Director

 

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