1. Questions 1-3 refer to the following memo.

TO: All staff

FROM: Information Technology Department

SUBJECT: Internet use at work

The Internet is a wonderful resource which is full of information on a variety of subjects.

Media Broadcasting is pleased to be able to offer Internet access to employee. _________, we must ask that use of the Internet during business hours be restricted to work-related research.

Unlike some companies, Media Broadcasting does not disallow personal use of the

Internet entirely. We believe that personal use of the Internet can _______ a person’s knowledge and increase efficiency with work-related searches. As a result, Media

Broadcasting allows personal use of our Internet connection _________ non-work hours.

 

Happy surfing!

Please let me know if you have any questions.

 

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4. Questions 4-6 refer to the following letter.

Dear Ms. Park,

Thank you for ordering a Pinewood dresser kit. Pinewood kits are noted for their easy-to-read instructions and easy assembly.

To ensure that _________ customer is satisfied with their purchase, a Pinewood sales representative will be contacting you in the next few days to ask you to complete a survey.

The survey will take less than five minutes and will allow us to _______ furniture kits. I hope you will be able to speak with our representative when he calls.

For your further inspiration in interior decorating, I _________ our latest catalog of Pinewood furniture kits.

Sincerely,

Samantha Gilmore

Samantha Gilmore

Sales Manager

 

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7. Question 7-9 refer to the following advertisement.

SARAH CONNER

Block 2, Level St, Missouri, U.S.A. Tel No. 800-282-1446 Email: sarahconnerraasl.com

Position Desired: Advertising __________

 

Skills/Qualifications Relevant to the Position:

• Effective leadership styles

• Exceptional client servicing

• Excellent _______ and speaking skills in English

 

Professional Working Experience:

ADVERTISING SUPERVISOR- Web Corp., Tennessee, USA (01 April 2007 to 30 June 2009) Main Responsibilities Conceptualizing promotional activities for clients

: Preparing media plans and coordinating _________ with media companies

 

Highest Educational Attainment:

MASTERS in BUSINESS ADMINISTRATION – Oxford University (1993 – 1998)

BA MASS COMMUNICATION – Cambridge University (1987 – 1989)

 

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10. Question 10-12 refer to the following letter.

To: hrobbins@kylprinters.com

From: sdavis@curtra.com

Subject: Printing of Payslips

Dear Mr. Howard Robbins:

Good news!

We have decided to give you our contract to print the __________ for our company. Our initial order will be for 500 booklets. The layout you submitted proved to be the best in terms of style and printing process. Please reconfirm that you will use _________ offset printing machine.

Your artwork ____ in principle, but we need to add “pay period” and “deductions.”

Please submit your final print layout for our immediate approval.

Best Regards,

Sara Davis

Purchasing Manager

 

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