1. Questions 1-3 refer to the following letter.

Dear Mr. Thompson,

This letter is to _________ our phone conversation reserving one room from July 1-7 at the Grand Elegance Hotel for Dr. Georgina Michel. Dr. Michel will be attending the Society of | Emergency Room Physicians conference. Dr. Michel will be arriving at noon on July 1st and departing at 6 p.m. on the 7th. She has requested a non-smoking room with a double bed.

During our phone call, you mentioned a room rate of $147 per night. _________ is a check for that amount to guarantee the room. Dr. Michel _______ the remainder of the bill upon checkout.

 

Please send a confirmation at your earliest convenience.

Sincerely,

Anna Ton

Anna Ton

 

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4. Questions 4-6 refer to the following article.

Since 1973, Florida Hospital Altamonte has been providing quality healthcare __________ the residents of Seminole, North Orange, East Lake and West Volusia counties. Each year, this state-of-the-art facility ___________  approximately 14,000 inpatients, 97,000 outpatients, 43,000 emergency patients, and performs over 10,000 surgical procedures, making it the largest and most ___________ hospital in Seminole county.

 

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7. Questions 7-9 refer to the following notice.

Lost and Found

If you find a lost article on the bus, please hand it into the DRT Operator. If you’ve lost something on the bus, please call the Customer Service Center at 1-866-247-0055.

Lost articles are returned to Customer Service Centers, ______ on the area where the article was found. In many circumstances, your lost article can be picked up__________ day. To help us________ your article, please note, if possible, any of the following details:

 

■ Bus number

■ Time of trip (am rush, mid day, pm rush

■ Where you were sitting on the bus

■ Description of item – color, size, type

■ Any identification with the article

■ Your name and phone number

Articles may be claimed at Durham Region Transit Customer Service Centers. Please confirm if the item is found in advance.

Updated January 6, 2010

 

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10. Questions 10-12 refer to the following e-mail.

To: Marilyn Fenn

From: George Arroyo

Subject: Pension Information

Congratulations on your retirement. We hope the years to come will be happy and golden for you.

LD Electronics Inc. provides a lump-sum pension payment when the retiring employee’s pension is less than $5,000. Because your pension has been_________ at $4,342.83, you will receive a one-time lump sum in that amount. This payment is the total value of your pension benefit.

The other detail_________, which forms to complete, are covered in the attached brochure.

 

In addition to your forms, please also provide us with_________ of your age.

 

If you have any questions about your pension payment, please let me know.

Sincerely,

JEREMY PIERCE

JEREMY PIERCE

Human Resources Director

 

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